The Autobarn of Countryside

“Had a great experience. Service was prompt and straightforward. The team was able to answer all my questions and they were also reasonable during the negotiations to make a good deal! Highly recommend to anyone shopping for a new vehicle!”

“Karl was fantastic. No pressure sales tactics, actively listened to what we wanted and provided options to us based on our preference and not just pushing us into what he thought was best for us. He was patient and went the extra mile to help find us find extra financial incentives we were eligible for to ensure we got the best price. Dealership is very clean and well kept. Juan from finance was great too.”

“My 2013 Subaru Outback with 321,000 (that’s not a typo and the picture of my car is recent) required an oil change and Musa immediatly scheduled me not only for an oil change, but had the service department check the suspension. GOOD NEWS! The car only needed the oil change as the suspension is old, but still good. There’s no better Subaru service department. Musa, Josh, and the rest of the service writers are aware I want to keep my Outback to at 500,000 miles. With their help and assistance, I’ll probably keep my Outback until it reaches one-million miles. I already discussed with Musa the maintenance schedule and at 330,000 miles we’re doing a complete service job (plugs, fluids, etcetera). It’ll cost money, but in the long run, it’s a lot cheaper than talking to Mario and Eddie in the Sales Department and buying a new Subaru Outback! And yes, I’m the CHEAPEST PERSON IN THE WORLD! Just ask Mario and Eddie.”

“DO NOT SHOP HERE. To say I'm disappointed is a monumental understatement. Walking into autobarn Subaru countryside… I had a shred of hope, maybe even excitement, about finding a reliable car. What I found instead was...well, I'm honestly struggling to find the words. Imagine saving for years, finally ready to make a big purchase, only to discover you've been sold a lemon disguised as a dream. That's the best way I can describe my experience. The hidden engine problems (head gasket, to be exact) were just the beginning. The real gut-punch came with the blatant disregard for customer service. Being blamed for their mistakes, dealing with inflated interest rates… it felt like a calculated betrayal. (Salesman Jay - Service Man Steve Ostojic) I walked away not just with a broken car, but with a profound sense of disillusionment. It's not just about the money (though losing that much stings), it's the feeling of being utterly taken advantage of. If you're considering autobarn Subaru countryside please, do your research and proceed with extreme caution. My experience has left me speechless, and I wouldn't wish that on anyone.”

“I originally had a 9:00 a.m. appointment on Friday. I arrived early, but was told there were nine cars ahead of me and at least a two-hour wait. Since I had rearranged my family’s schedule to be there on time, this was very frustrating. With no clear solution offered, I was essentially forced to reschedule for the following Wednesday. Today (Wednesday), on my way to the rescheduled appointment, I called the shop and was told I’d receive a call back. The first return call disconnected with no voicemail. About an hour later, Steve from the Subaru service department called. He was apologetic and explained that the original delay was due to other vehicles requiring more work than anticipated, rather than overbooking as I was originally told. While I still believe appointments should take priority, I appreciated his effort to explain the situation and acknowledge my concerns. When I checked out, I noticed a $60 discount had been applied as a gesture of goodwill, which I felt was a thoughtful way to address the inconvenience. Because of the follow-up and the effort to make things right, I’ve updated my rating from one star to three. I appreciate the resolution and hope the scheduling process can be improved so others don’t experience the same frustration.”