Wilson Motors

“Wilson motors service department will lie to you. After asking around and receiving nothing but warnings about Wilson I still had them do some work on my ST. Overall this was costing me $4600. I scheduled my car to be dropped off Wednesday morning, agreement was the car would be done Friday. I was having wilson do 2 jobs, a timing belt and clutch/flywheel. Total of about 14 hours of labor. They had 3 days to do this job, 24 business hours. Wednesday, Car dropped off at 9am. No work done. "Got started late" Thursday. Only have 16 hours to do a 14 hour job. I later asked why they didn't call me on Thursday to let me pick up my car to reschedule the work. The service managers response? "That isn't a call I would ever make." They wouldn't update a customer when their job might not be done on a friday. Friday. First update I receive. It's that my car will not be ready. I had to ask about a loaner car. I ask them to have it ready friday. They make an effort and say it's done. I can pick it up saturday. Saturday morning I get a text from Byron, the new slave cylinder is leaking. They'll need to keep the car until monday. What i think happened is Byron lied to me. They never had my car finished Friday, they're using a leaky slave cylinder as an excuse to give themselves more time. Again, we had a timeline agreed to and they're failing to meet their own timeline. Not the customer's fault. Monday. 3 days over schedule. Another bad slave cylinder. Very convenient. I had to call Wilson ford to get an update. My text went unanswered. New ETA is Tuesday. Tuesday. 4 days over schedule. I text Byron at 11am and got no update, no reply, until i called later.Another bad slave! New ETA: Thursday? Wednesday. 5 days over schedule. No updates. Thursday. 6 days over schedule. Car is finished around 2pm. The clutch is not right. Extremely soft, very little activation on the pedal. Great. Wilson can't even do a clutch correctly on the 3rd try. Confirmed with 2 other mechanics. They likely failed to bleed the new slave properly, which means more of my time wasted and more of my money gone because Wilson can't show some respect to their customers. My car was at Wilson ford for 8 days on a 3 day agreement. I was thrown a rental car and expected to be happy with that, then treated weird when I was not happy. I said I did not consider this a good replacement and we needed to make this right. I was told they disagree and given a nonsense apology "We're sorry you aren't happy with the rental car". Before picking up the rental I stated that I did not think a rental was sufficient. When I asked for a discount on the job, I was met with a response of "We didn't do anything wrong, no chance." This is not the way a business should operate. They failed to update me multiple times throughout this process, and then when told this they act like updating customers is not something they are required to do. Bad parts happen. I am pretty understanding, but agreeing to do a job in a timeframe, then breaking that agreement without renegotiation or updating the customer is a scumbag thing to do. Terms change, it happens, but when terms change the costs need to change as well. Doing business any other way is dishonest and disrespectful. I want to emphasize that I gave them multiple chances to say sorry or acknowledge they fell short. The manager refused to say sorry without adding qualifiers onto their apology, which is weirdly immature. I would avoid Wilson at all costs. They have a horrible reputation for a reason and they don't seem interested in fixing that reputation. From their response to my review it's clear that they don't really care. I gave them many chances to make this right or say sorry and I was very transparent about my expectations and how they weren't met, along with why they weren't met and why a rental isn't sufficient. They treated me with little courtesy, then got defensive when their behavior was called out. When things go south, they react with ego and dig their heels in. Not a good look at all.”

“I was able to schedule my appointment for my car to be serviced at 100,000 miles. It was in and out in one day. It was exactly what the cost should be as expected what they told me beforehand as well pleased to get the car back and service was completed job well done.”

“Best things you could want from a dealership. They took of us like family, were super transparent & honest about everything, and Nery in particular supported us through months of ordering our own vehicle and delivery & financing process, etc. This is the kind of local business you should be proud to have in your community. If you are looking for your next vehicle, I can't recommend Nery enough; he will treat you right & concern himself with any hesitations you may have. 👌”

“I bought a car here a month ago and the salesperson Nery went above and beyond my expectations! Every step in the process was smooth and executed with care! I highly recommended Nery for all of your future car purchases! He was an absolute gem from start to finish and even hand delivered forms that needed re-signed to my front door so I didn’t have to make an extra trip back to the shop! Nery, thank you so much! We appreciate you more than you know!”

“DO NOT RECOMMEND! I only went to this dealership/service department twice, and both times were not a good experience. I scheduled an appointment a few weeks ago and dropped my car off at 9 am. It was for some simple recalls and to check out my backup camera. I waited in the waiting area from 9-12:30ish and then went to town. As I was leaving town, I noticed my car still hadn't moved since I parked it. They said they would start it after lunch. I was a little annoyed because I spent 3 hours waiting to hear something about my car that was never touched. I continued my day, still waiting to hear something about my car since it was supposed to be done the same day. At about 5ish, I got a call from Ford, and they said they "weren't quite finished”. I asked what they got done, and they said they actually never started the work on my car. They asked to keep the car overnight, but I needed it for work. I headed to the dealership and was told, “Bad day to bring my car in”. UMM, you scheduled me to be here lol. We rescheduled my appointment for 9/2 because I wanted them to check my transmission that day, so I already had an appointment. I was upset because I requested time off work for them to do my car, but they never got to it, so I waited in town from 9-5ish for my car; they never touched it. I also live 40 minutes away, so I drove there just for them to do my car. I returned to drop off my car this Tuesday, 9/2, since they were doing four things. The 2 recalls and backup camera they didn’t do the first time I brought my car in and then checked out my transmission. I explained everything they were doing and what the vehicle was doing for the third time since I did this when I called to schedule, when I brought my car in on 8/13, and now the third time on 9/2. They told me about diagnostic fees when they found out what was wrong, and I told them about my warranty. I left and got a call at 5 pm that the car was done. I asked to clarify that both recalls were done, the transmission, and my camera. I was then told, “What camera?”. That annoyed me because that was the main thing I needed done. He then told me I never said the camera, which I had multiple times. I even showed the service advisor a video of my camera acting out. They also apparently found nothing wrong with the transmission. I told them to keep my car overnight to do the camera. I called at 12:30 pm the next day to see what was going on and was told I needed a new camera and that they were calling warranty. Got a call at 4 pm saying they were still waiting on the warranty and would call them again. They told me I could come get my car because they would have to wait on ordering parts, and that I could reschedule… again. 10 minutes later, I got a call again from Pablo saying they “couldn’t replicate” the problem with my camera, and that the warranty then wouldn't cover it. At this point, I'm confused because I was told I need a new camera, and now I am told they can’t see the problem. I do not believe that they even tried to fix my transmission or camera. I think my car sat all day until 5 pm, and they put it into reverse once and then gave up, so they didn't have to do the work. I got there and was charged $205 for them to do nothing on my car. I still got charged for the diagnosis when they found nothing wrong. At no other place have I ever been charged for a diagnosis when they found nothing wrong. I got my key, and when I got to my car, I put it in reverse and surprise… The camera didn't work. I took a photo of the screen saying “camera is unavailable, please contact your dealership”. I went back inside to show them that it, in fact, does not work, and they took a photo of my phone and said that Pablo would call me the next day. If they even tried using my camera, they would see it didn’t work correctly. It then proceeded not to work three other times that night. I also never got a call from Pablo, so I'm unsurprised.”