Wilson Motors

“I bought my first new Ford pickup from Wilson Motors in 1979 and have bought several vehicles since for me and the companies I work for. I had my daily driver serviced recently and was reminded of the exceptional customer experience and friendships developed over the years. Dave Niskanen is amazing and will ensure you get the vehicle you want, optioned correctly. The service team is under new leadership and doing awesome! A family dealership that treats you like family!”

“Wonderful experience purchasing our 2021 Ford Explorer Limited from Wilson Motors. Salesperson Nitty was the best, easy to work with, very helpful in meeting our needs. Jon made the financial decision easy with good explanation of monthly payments and what is covered in purchase. Mark in service was able to top of the radiator fluid just as we were ready to drive off. All around good experience!”

“Jessica in the service department and the body shop crew went above and beyond. After being rearended she made the whole process easy peasy by taking care of business so I only minimally had to deal with the insurance company!!! And the car looks like it had never had a love tap!!! Perfect paint match too!!!”

“I had a wonderful experience at Wilson Ford. I worked with Netty Hernandez and he was truly a joy to work with. Transparent, honest, and went the extra mile. I closed with Jon who was also awesome. I’ve never had a better car buying experience!”

“DO NOT RECOMMEND! I only went to this dealership/service department twice, and both times were not a good experience. I scheduled an appointment a few weeks ago and dropped my car off at 9 am. It was for some simple recalls and to check out my backup camera. I waited in the waiting area from 9-12:30ish and then went to town. As I was leaving town, I noticed my car still hadn't moved since I parked it. They said they would start it after lunch. I was a little annoyed because I spent 3 hours waiting to hear something about my car that was never touched. I continued my day, still waiting to hear something about my car since it was supposed to be done the same day. At about 5ish, I got a call from Ford, and they said they "weren't quite finished”. I asked what they got done, and they said they actually never started the work on my car. They asked to keep the car overnight, but I needed it for work. I headed to the dealership and was told, “Bad day to bring my car in”. UMM, you scheduled me to be here lol. We rescheduled my appointment for 9/2 because I wanted them to check my transmission that day, so I already had an appointment. I was upset because I requested time off work for them to do my car, but they never got to it, so I waited in town from 9-5ish for my car; they never touched it. I also live 40 minutes away, so I drove there just for them to do my car. I returned to drop off my car this Tuesday, 9/2, since they were doing four things. The 2 recalls and backup camera they didn’t do the first time I brought my car in and then checked out my transmission. I explained everything they were doing and what the vehicle was doing for the third time since I did this when I called to schedule, when I brought my car in on 8/13, and now the third time on 9/2. They told me about diagnostic fees when they found out what was wrong, and I told them about my warranty. I left and got a call at 5 pm that the car was done. I asked to clarify that both recalls were done, the transmission, and my camera. I was then told, “What camera?”. That annoyed me because that was the main thing I needed done. He then told me I never said the camera, which I had multiple times. I even showed the service advisor a video of my camera acting out. They also apparently found nothing wrong with the transmission. I told them to keep my car overnight to do the camera. I called at 12:30 pm the next day to see what was going on and was told I needed a new camera and that they were calling warranty. Got a call at 4 pm saying they were still waiting on the warranty and would call them again. They told me I could come get my car because they would have to wait on ordering parts, and that I could reschedule… again. 10 minutes later, I got a call again from Pablo saying they “couldn’t replicate” the problem with my camera, and that the warranty then wouldn't cover it. At this point, I'm confused because I was told I need a new camera, and now I am told they can’t see the problem. I do not believe that they even tried to fix my transmission or camera. I think my car sat all day until 5 pm, and they put it into reverse once and then gave up, so they didn't have to do the work. I got there and was charged $205 for them to do nothing on my car. I still got charged for the diagnosis when they found nothing wrong. At no other place have I ever been charged for a diagnosis when they found nothing wrong. I got my key, and when I got to my car, I put it in reverse and surprise… The camera didn't work. I took a photo of the screen saying “camera is unavailable, please contact your dealership”. I went back inside to show them that it, in fact, does not work, and they took a photo of my phone and said that Pablo would call me the next day. If they even tried using my camera, they would see it didn’t work correctly. It then proceeded not to work three other times that night. I also never got a call from Pablo, so I'm unsurprised.”