Spitzer Hyundai

“They work together as a unit to take advantage of their customers! All backed by management. Go in for a trade in? They give you a lease and take your car anyway. Go in for specified maintenance? They charge you for extras and claim you never discussed the reason for your initial service and you have to return at a later date. This branch needs to be investigated promptly!”

“The car works great now. But, there are some concerns. When I dropped of my car on a Monday, I used the clearly marked key drop, the evening before my appointment,I dropped off about 6:30 PM in the drop box for a 7:15 AM appointment forTuesday And after filling out the form on the envelope with the provided pen (nice touch I thought)., I was confident I would get service in a professional and speedy manner. However that was not the case. I called the dealership before 10:00 the day that the appointment was for and was told that my appointment was confirmed. But I got a text message about an hour later that my appointment was missed, So I called again. But, when I called again, the dealership did not have a record of my car being in the service department,, because they finally checked the key box, though ongoing renovations, that they were no longer using the key box. They finally looked in the key box and finally found my car A half of a day wasted, they finally took my car and called me with the details. It was agreed to fix the most urgent issues with the car, and I thought that would be enough. It was now Tuesday, and I would wait to see what would happen, Later that Tuesday, I got a call frin the tech, and he informed me that my car would be ready by the following Thursday or, Friday. I waited till about 1:00PM Friday afternoon untilI I called again, and I got into contact with another tech who told me he would pass the message on to the tech that was working on my car. I waited that Friday and that Saturday when service was open, but by Monday, no response. I had to call again Monday afternoon, and talked to the tech (which I had spoken to last week), who told me that the parts were suddenly delayed and that I needed to wait. Well, early Wednesday morning I got the call that my car was ready. I picked up the car, after about $1500 in fixes, was ready, My car drives much better after the fix, so the skills of my tech were there, but the communication between the customer and the tech needs a lot of work. In the end, Spitzer Hyundai Cleveland has a lot of appointments available, you are gonna have to call them a lot, like a full time jjob to get these busters working on the job.and getting your car back to being drivable.”

“I recently purchased a 2024 Santa Fe Limited that had a recall on the starter, and the team at Spitzer Hyundai of Cleveland went above and beyond. They reached out to me proactively and scheduled my service right away. Everyone I interacted with was extremely personable, professional, and genuinely kind. The service was completed in under an hour, and the entire process was smooth and stress-free. I truly enjoy coming to this location because the customer service is consistently excellent. Highly recommend!”

“We recently worked with Chance while exploring options for a new vehicle, and even though we ultimately purchased from a dealership closer to home, the experience with him was excellent from start to finish. Chance was friendly, patient, and never once made us feel pressured. He answered every question thoroughly and made the entire process completely stress-free. It’s rare to find someone in car sales who genuinely prioritizes the customer’s comfort and long-term satisfaction the way Chance does. We wouldn’t hesitate to work with him in the future and highly recommend reaching out to Chance if you’re in the market for a new Hyundai—you’ll be treated with respect, honesty, and professionalism the whole way through.”

“Exceptional Experience at Spitzer Hyundai! Beyond 5 stars!!!! I recently purchased a new Hyundai Santa Fe Hybrid from Spitzer Hyundai, and I couldn’t be more thrilled with the entire experience. From the moment I got in touch over the phone to have walked through the doors, I was met with professionalism, transparency, and genuine customer care. Jovahn Lockhart, my sales representative, was outstanding. He took the time to really understand what my family was looking for, answered all of my questions with patience, and never made me feel pressured. His friendly and knowledgeable approach made the car-buying process not only smooth but enjoyable. He took time to get the utmost care for us, setup everything and walked through the car and was so friendly and thorough. He is the best!!! Definitely ask for him! Fredrick Seeley, the Finance Manager, made the financing process easy to understand and completely stress-free. He explained all the options clearly and helped me get out asap and no pressure that really worked out for me. And a big thank you to Bobby, the General Manager, for making sure everything came together perfectly. He is such a nice person and very pleasant to work with. Thank you for respecting our travel to the dealership and making it possible for the buying experience to be as smooth as it can be. It’s clear that the whole team at Spitzer Hyundai truly cares about their customers and works hard to deliver top-notch service. My family just loved working with this whole team. I’m absolutely loving my new Hyundai Santa Fe Hybrid, and I can’t recommend Spitzer Hyundai enough. If you’re looking for a team that’s honest, professional, and truly customer-focused, this is the place to go! You earned our trust and made us a repeat customer with the experience. Thank you!!!”