Audi Cincinnati East

“I brought my car in to clear the “ inspection due” notice. The service support employee told me a full oil change would be required. When I told him I had already had that done he indicated it would still cost $85 to remove the notice. I am not a mechanic but that seems high.”

“🔹 Summary of Issues: • Service sticker intervals are misleading (told 5,000 miles/6 months instead of standard 10,000 miles/1 year). • Complaints about driver-side window noise were ignored — later realized the window is actually loose. • Passenger seat belt buckle doesn’t function properly, but staff brushed it off. • Right-side sensor falsely beeps in rain — dismissed as “sensitivity,” but issue continues. • Service team previously did an entire service without my permission when I came for a different issue. • Multiple complaints (like a belt noise) ignored until I insisted and provided video proof. • Poor professionalism — during today’s visit, staff gave unclear excuses about the service sticker, were rude when I questioned it, and dismissed my buckle concern with an attitude (“everything is under warranty so your bill will be zero”). ⸻ 🔹 Full Review: I visited the dealership about two weeks ago (around 25,000 miles) for a service, and my experience has been very disappointing. 1. Service Sticker Issue: When I received my service sticker, it showed the next service due at 30,900 miles — only 5,000 miles later. For premium cars, the recommended interval is usually 10,000 miles or 1 year. When I called earlier, I was told it was a “mistake” and they would re-sticker it. But during my latest visit, I was told it’s normal for “senior/older people” to follow a 5,000-mile or 6-month rule, which makes no sense. The explanation felt completely wrong, and the way it was communicated came off as rude. 2. Driver-Side Window Noise: I specifically reported a sound from my driver-side window. Instead of inspecting, the advisor dismissed it as “something inside the door.” After service, the noise persisted. Testing later showed the window is loose — a very basic issue that should have been identified. 3. Passenger Seat Belt Buckle: The front passenger seat belt buckle doesn’t function properly, as if something is stuck. When I raised this again today, the response was dismissive and rude, with the advisor saying, “Everything comes under warranty so your bill will be zero.” That kind of attitude makes customers feel their concerns aren’t taken seriously. 4. Sensor Issue (Right Side): I also raised a concern about the right-side sensor — whenever it rains, it falsely beeps as though something is close by, even when nothing is there. I was told it was “sensitivity” and the car was returned with no fix. Last week, in rain again, the exact problem repeated. 5. Previous Service Without Permission: At my first 10,000-mile visit, I only came for a key programming issue, not a scheduled service. But the team went ahead and performed a service without my permission. At that time, I was verbally promised a free service after my package ended, but nothing was ever written down. 6. Ignored Issues Until I Proved Them: For a belt noise issue, I visited twice and was told “we don’t hear anything,” even after showing videos. Only on the third visit, when I requested the car be kept overnight, did they finally admit there was an issue and replaced it. This should have been addressed the first time. 7. Car Key Missing: During my 30,000-mile service, I was even told my car key was missing for a day or two. While I personally found it more funny than serious, this is a huge concern. Customers trust you with their vehicles, and misplacing keys shows poor responsibility and professionalism. ⸻ 🔹 Final Thoughts: Overall, the service feels careless, dismissive, and unprofessional. Legitimate complaints were ignored, safety concerns brushed aside, and communication around service intervals feels misleading. Today’s visit only confirmed my concerns — instead of resolving issues, I felt talked down to and treated rudely. This is not the level of care or transparency expected from a premium car service center”

“Just realized I never left you a review. Shortly after moving to the area (2021) we brought our S3 in for warranty work as the car rattled on deceleration. Your facility kept our car for a week and, while you repaired the rattle, you creased the front passenger door. I didn’t see the damage as I approached from the driver’s side. I saw the damage when I got home, reached out to my service advisor via email without response 10/14/2021. When I got no response, I followed up with Trey including a picture of the damage and I still got no response. I called and left a message for the GM of the dealership and guess what? No response. I did post on our local Audi FB Group page where one of the dealership employees saw it and harassed me via social media using some choice language. I filed a complaint with Audi of North America who made several attempts to resolve the issue and you guessed it… no response. I think the most frustrating part came where I took the car to the Ding Machine in West Chester to be repaired ($150) and… when he got in there, the glue had been cut on the door brace where, one could assume, your dealership tried to repair the crease yourself. Abysmal experience when one should expect better. Wild way of doing business.”

“Best customer service! Highly recommended Patrick Bambrick, he’s very professional and make everything smooth out for me! Thank you again!!”

“Experienced a major oil leak on my wife’s car. Had to have it towed to the dealer, communication was great to get scheduled. Day of my appt they sent updates via email/text with videos showing the issues. They fixed the issue (under warranty) which was amazing. Usually I feel like you have to fight with dealers on warranty work but not here. Bob and Chris were both great to deal with. Highly recommend purchasing/servicing your vehicle from here.”