Dial Nissan of Chicago

“10/10 Would recommend!! Melvin was honest, friendly, and genuinely focused on helping me find the right vehicle for my needs. His outstanding customer service made the whole experience smooth and stress-free. I had an excellent experience working with Melvin at Nissan. He was professional, knowledgeable, and patient throughout the entire car-buying process. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured.”

“Saul took care of me with the great satisfaction. Great customer service you deserve more than a five star rating. He deserves a raise so I just come to you guys to say what a great dealer you have an expiring dealer and a God blessing dealer. Thank you so much for everything. I appreciate it.”

“I had an excellent experience working with Daniel at Nissan. He was professional, knowledgeable, and patient throughout the entire car-buying process. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured. Daniel was honest, friendly, and genuinely focused on helping me find the right vehicle for my needs. His outstanding customer service made the whole experience smooth and stress-free. If you’re looking for a great salesperson at Nissan, I highly recommend asking for Daniel. Thank you for making this such a positive experience!”

“I have been a customer of this dealership for nearly 10 years, which is why this experience was so disappointing. I recently brought in my 2012 Nissan Rogue for an oil change and to have a “whooshing” noise checked out. After the oil change, I was told I would need to pay approximately $200 for a diagnostic evaluation. What surprised me most was learning that this fee would not be applied toward the repair, even if I chose to have the work completed at the dealership. I understand the purpose of diagnostic fees, particularly when a customer takes that information elsewhere. However, charging a substantial diagnostic fee and then requiring the customer to pay the full repair cost on top of it feels unreasonable. What made this especially frustrating is that, over the years, I have experienced service errors that required return visits to correct. No dealership is perfect, but charging customers separately for a diagnosis that is not guaranteed to identify the issue and then not crediting that cost toward the repair does not inspire confidence. Ironically, my Hyundai dealership was willing to inspect and service my Nissan because of my long-standing relationship with them. That level of customer service stands in stark contrast to what I experienced here. Whether this is the result of new management or new policies, the customer experience has clearly changed. After nearly a decade of loyalty, I will be taking my business elsewhere.”

“Had a great experience with Daniel Arredondo at Nissan! He was very attentive, helpful, and made the entire process easy and stress-free. He answered all our questions and helped us get the car the same day. Excellent customer service from start to finish. Highly recommend working with Daniel if you’re looking for a vehicle!”