Bermans INFINITI of Chicago

“I had heard good thing about Berman INFINITI...but it meant nothing initially I had the experience for myself. When I entered i was greeted by a very attentive and friendly salesman by name of Jairo Nunez. Now I had an appointment with Ille, but unfortunately I was late and he was working with another client. Ille was hoping to be able to come back and assist me with my purchase but he did not wanted to short his current client, which I totally understood. Cairo let me know he would be taking it from there...and let's say he did a fantastic job...he answered all my questions and got me into the vehicle I wanted. Ceasar in the financing dept was also fantastic in helping me to understand my contract and getting me in my new vehicle.”

“I visited your dealership today hoping for a smooth experience, but the salesperson I met came off as snooty and rude. They barely acknowledged me, talked down when I asked questions, and rushed through options without listening. It turned me off—feels like you value sales over customers. Do better next time.”

“I didn’t expect to be writing my own review. Jeff was amazing he made this an easy process very effortless. I have never had an experience like this one. Approved quickly and he was very knowledgeable about the vehicle. Thank you, Jeff I was able to get my Christmas gift!!!!”

“We couldn’t be happier with the service we received at Berman INFINITI Chicago! I was referred to Berman INFINITI Chicago by a close friend, Nicolette Martinez, the automotive controller, as my wife and I were searching for a new car that fit both our needs and our budget. Nicolette and her general manager, Adelita, recommended we meet with their salesperson, Arnela—and wow, are we glad they did! Arnela was absolutely incredible. Not only does she have a fantastic personality, but she was also patient, knowledgeable, professional, and completely honest throughout the entire process. A bit of context: Two days before visiting Berman INFINITI Chicago, we had stopped by another Infiniti dealership and fell in love with a vehicle that was slightly above our price range—and it was used. We left feeling unsure and a bit disappointed. Fast forward to our experience with Arnela. After working her magic, she was able to get us into the exact same year, make, and model we loved—a brand-new 2025 Infiniti QX50S—for an even better price than the used one at the other dealership. We were blown away! From the moment we walked in, Arnela went above and beyond for us. She made sure every expectation was met, guided us through the process with care, and ensured we left completely satisfied. Even after the sale, she followed up to make sure we were loving the car and didn’t have any lingering questions. If you’re in the market for a new vehicle, especially a Nissan or Infiniti, I highly recommend seeing Arnela. We truly can’t say enough great things about her—and we couldn’t be happier with our brand-new car. We are so happy that we listened to the recommendation from Nicolette to go to Berman INFINITI Chicago in order to find us the perfect car!”

“When I brought my vehicle there in August 2025, the serivce advisor Eddie refused to review and discuss my list of known issues. His only interaction with me was saying he was having problems scanning the barcode with the VIN on my car, and that this inspection would cost me $405. When I returned to pick up the vehicle, while reviewing the report I was astounded to see that everything passed, except for the power lift gate, adaptive cruise control radar and horn. I appealed the findings of this inspection to Eddie, even taking him to my vehicle and showing him that the engine air filter was so dirty it was black, he pushed back and supported the findings of Technician 98 and it was in perfectly acceptable condition and did not require replacement. When I went to pay, I saw that Eddie had tacked on a fraudulent charge of $37.65 for "non attributable supplies and services", the only shop supply used here was a single paper towel to wipe off the oil dipstick. Of the issues with the vehicle: - Contrary to their report the horn functioned fine. Eddie refused to say how they determined it was faulty unless I paid him $225 for "diagnostics". - The adaptive cruise control radar having a DTC code for being blocked was already known. Instead of just telling me they could install the license plate elsewhere on the bumper, Eddie demanded another $225 for "diagnostics" to determine why the radar was blocked. - The tires on the front axle had 4/32" of tread depth and more than 73,000 miles on them. Illinois state law requires them to be at least 4/32" of tread depth, and the manufacturer rated the tires for only 70,000 miles. Instead of telling me they required imminent replacement, Eddie just listed it as a "caution". - Both front brake rotors had a deep groove cut in to them, several thousands of an inch deep. The factory service manual says they should be replaced if it is more than 6 ten thousandths deep. Instead of failing them as the service manual indicates Eddie listed them as a pass. - The emergency/parking brake was non-functional, the factory service manual says it should be able to keep a vehicle stopped after 5 or 6 clicks. Mine required 14. Eddie listed this as a pass. - The windshield washers were severely misasligned, Eddie marked them as a pass. - The windshield wipers had significant problems with streaking, Eddie marked them as a pass. - Passenger compartment air filter was extremely dirty and filled with leaves, Eddie marked it as not applicable. - Engine air filter was so clogged it had turned from white to black, Eddie marked it as a pass. - The vehicle had the wrong battery installed - a size 65 instead of size 27. A size 27 battery has 50% more capacity. Eddie marked it as a pass. - The transmission had a problem with shuddering, instead of inspecting it or the fluid, Eddie marked it as not applicable. - The only actual problem they had managed to confirm is that the power lift gate was broken. They wanted an additional $225 in diagnostics to tell me that the motor needed to be replaced. - The on board maintenance computer said the engine oil was past its end of life. Eddie listed it as a pass. - The front seats were both defective, one stuttered, the other would rock back and forth, these issues were ignored by Eddie. I ended up emailing the service director Mark, and he convineced me to ultimately brining my vehicle back to Berman Infiniti so they could try again, to refund me the $445 paid for the inspection, and file a warranty claim to cover the service. I prepared a 45 page report for Mark showing him everything which was wrong with the vehicle, pictures documenting these issues when possible, and excerpts of the factory service manual as an authoratative source as determining if an issue existed. A few days later the adjuster denied the claim. Eddie at Berman Infiniti refused to tell me why, and when I contacted warranty department I was given reasons such as not being to inspect the power lift gate motor, as the technician at Berman couldn't figure out how to manually open the lift gate.”