Keystone Ford Chambersburg

“I’ve had great experiences at Keystone. Great sales and service staff. I appreciate honesty. This is my second vehicle purchased from you guys.”

“I called up some tire places for quotes because the Mr. Tire in Chambersburg quote me around $1,600. I was blown away that Mr. Tire would charge so much, since the MSRP of the tire I wanted (Michelin Defender 2) is easily available on the internet. I was basically going to pay Mr. Tire $700-$800 for 4 tires of labor. They even tried to sell me an oil change (why???) and an alignment (my alignment cannot possibly get any better than it is now). Then, I called up Keystone Ford in Chambersburg. I got a very good quote, I won't say what it was because it might have been "too" good to get me in the door, but regardless it was a very good quote. Much more importantly, I got up to $200 in rebates through Ford. I felt so well treated by the service staff as well as the technician Zachery Coulter, whom I made sure to tip after he brought me in to show me something wrong with the tire pressure monitor. The service staff member, Kirk Gosira, was also particularly helpful; he spoke to me with such respect and kindness and even took me out to my car to show me some facts about it. They did a free inspection of my vehicle as well (though it wasn't thorough, I didn't even pay for it, so it was a kind gesture). I was extremely impressed by the entire experience, as well as the insane rebate I got along with the low labor cost. Again, I think my labor cost was particularly low this time, but I don't think there's a single place I could have a more thorough treatment for that amount of money. I am astounded by this tire shop and I will make sure to spread the word. Kudos to Zach and Kirk!”

“We worked with Steven (and a few other people) and it was a great experience all around. Everyone was very polite, kind, helpful, knowledgeable, and kept us informed of the progress every step. I even called after buying about questions and they helped us. They were also very family/kid friendly. We went for a specific car and didn’t get any additional sales pitches just helpful with what we wanted. I highly recommend looking here, and we will again when we need another car. I wish we were closer to try out the mechanic. It’s a small, but nice dealership. If you are buying from VA, I highly recommend you get your own tags done at the DMV. There is at least a 6 week delay from dealerships from when the DMV receives paperwork. This is not Keystone’s fault by any means, they sent everything very quickly. Keystone Ford told us it would take a while and they can’t do anything about it or see progress like they can in other states, unfortunately. If you can, just do it yourself in 20 mins to save worry about the tags and delays. VA DMV is in no rush for this matter.”

“I can’t say enough about the kindness, communication, understanding, guidance and support I received from Frank at Keystone Ford! Not to mention the immediate warm welcome from everyone there from the moment I walked in. No one was ever to busy to greet me. I am a very busy caregiver who had been looking and losing out on cars for about four months because of my very hectic schedule. I saw the car I was interested in, listed on their website at such a great price, so I reached out and the phone was answered right away. The gentleman that answered would turn out to be Frank. One of the kindest, friendliest, knowledgeable most genuine and accommodating person I have ever met. I was absolutely blown away with the level of communication and support to ensure that I could secure the car I wanted, even on days I had to reschedule because of work and the fact that I live and work about two hours away. Frank was very knowledgeable open and honest. I have never had such a calm, comfortable, straightforward car buying experience ever! Chase in finance was equally as personable, kind, and caring. I’ve had so many compliments and questions about my new car! Every single time I’m stopped, I tell people about Keystone Ford. I also have a couple of friends who are looking for new cars and I have been bragging and encouraging them that it’s so worth the 2hour trip. In my four months of searching, nowhere was as straightforward, transparent, fair, and kind as Keystone Ford. Buying a car is such a major purchase and with so many options, sometimes it can be really overwhelming. Especially if you’re someone like me who only has one day off. I found that other dealers lost interest in helping me because of my busy work life. I really needed someone who wanted to help me. Frank never lost interest, he kept in touch and did everything he could to communicate and be accommodating. My experience was more than great customer service, it seemed natural and effortless to these gentlemen. They truly enjoy being of service and helping you find the very best fit for what you’re looking for within your timing and budget. Whether you are local or a couple of hours away, it’s definitely worth it, to work with people who love what they do and who really care about the the people they serve. I am truly, forever grateful. I absolutely love my new car, it’s everything I wanted and I get to be proud of the kind of people I purchased from.”

“Courtious, respectful counter person, and a knowledgeable mechanic on my car. Knowing I am an aircraft mechanic and expressed my needs for the visit, I was treated fairly. The mechanic personally shared his findings and recommendations with me, we arrived at the proper fix and my car was completed. I noticed the shop at Keystone Quick Lane is very clean and tidy, a reflection of their work attitude. Tired of being ripped off with inferior aftermarket Chinese junk, I went to a Ford dealer and paid a few dollars more for quality USA made Ford parts. My daily work vehicle is perfect! Thanks Keystone UPDATE: On a recent service I got a call from the manager inquiring how my latest visit went. I explained the reason for my visit and the manager refunded my service charge without me even requesting it! Now, how often do you find that kind of service? Thank you Keystone Quik-Lane! UPDATE: Sway bar bushings require the lower subframe to be lowered. The mechanic at Quik Lube encountered rusted brackets and bolts that required a penetrant soak overnight. The mechanic gave me a ride home and finished my car first thing the next morning! Certified Auto Mechanics at Quik Lube saved hard to find brackets and hardware saving me the additional cost of replacing accessories. The counter honored their estimate and even though the job ran over in hours, I paid a very agreeable cost for another professional job.”