Castlerock Ford

“I cannot say enough wonderful things about Castle Rock Ford and the exceptional level of service they provide. I purchased my baby blue Bronco Sport back in May—affectionately named “Turks” because of her beautiful color—and from day one, the experience has been outstanding. Unfortunately, recently, I had a mishap in a parking lot and ran over an oversized rock, which completely flattened my back left tire. What could have been a stressful situation was handled with absolute professionalism and care. Hannah and her team were incredible quickly replacing the tire, ensuring everything was fully operational, and giving me complete peace of mind. When the tire later began losing air, they didn’t hesitate for a second. They actually came and picked up my vehicle from my home, kept me updated every step of the way, and returned it once everything was perfect. They treated me like a nervous new mother …which I absolutely am when it comes to my Baby Blue Bronco! What truly sets Castle Rock Ford apart is their sincerity and authentic care. They understand that this is more than just a car…it’s a part of the family.. a memory-maker, and what safely carries my family from point A to point Z. I never once felt like a number. I felt respected, heard, and genuinely cared for. Hannah even referred to my Bronco by his name Turks- (a reminder of Beautiful blue waters in Turks and Caicos) Castle Rock Ford sets the standard. Highly, highly recommend. 🚙💙”

“We had a very poor experience at the GMC dealership next door due to an unprofessional sales approach and lack of knowledge about the vehicles on the lot. Because of that, my dad suggested we stop by Castle Rock Ford—and we are so glad we did. From the moment we walked in, Emerson Gray welcomed us warmly and treated us with genuine respect. He took the time to walk us through the lot, explain the vehicles clearly, and answer every question without pressure or attitude. The difference in professionalism was immediate and obvious. We ended up purchasing a Ford F-150 King Ranch, and the entire process was smooth, transparent, and stress-free. Emerson truly understands how customers should be treated—knowledgeable, patient, and attentive. This experience is a perfect example of how good service earns trust and business. Highly recommend Castle Rock Ford and especially Emerson Gray. We will absolutely be back.”

“I had a really great experience buying my truck from Castle Rock Ford. I’m from Colorado Springs and did most of the communications over the phone, but Fatima was awesome to work with and the crew got me a great deal! I worked with a local dealership and wasn’t impressed with their sales tactics and required add ons. Castle Rock ford was super upfront about all their pricing and didn’t even attempt a nitrogen tire upsale like they did in the Springs 🙄 After a bunch of phone calls and figuring out what I wanted, it was only 1:15 from in the dealer to out the door with my new truck. Awesome experience and for sure would do business with them again. Thanks!”

“We recently purchased a Ford Expedition from this dealership and had an excellent experience from start to finish. The sales team was friendly, knowledgeable, and never pushy. They took the time to answer all of our questions and made sure we felt comfortable with every step of the process. The vehicle selection was great, the pricing was fair, and the entire transaction was straightforward and transparent. The staff made sure our Expedition was ready on time and walked us through all of its features before we drove off the lot. Overall, it was a smooth and stress-free buying experience. We’d definitely recommend this dealership to anyone looking for a new or used Ford!”

“I bought my SUV yesterday, and the customer service I received at this dealership was phenomenal! Ramses was an awesome salesman. I first called the dealership to ask if they had the Ford Escape I was looking for—Ramses answered right away and was upfront and honest about the condition of the vehicle. When my mom and I arrived, he came out almost immediately to greet us. He already had the car pulled up with the keys ready for a test drive, which was such a nice touch. Ramses was extremely knowledgeable and answered every question I had with patience and clarity. We arrived a little after 1 p.m. and were driving away with the keys to my new car by 3:45 p.m.—a quick and smooth process, especially for my first car purchase. Ramses and the entire team at Castle Rock Ford gave me a true 5-star experience. Thank you for making my first car-buying experience such a great one!”