AutoNation Hyundai Genesis of Carlsbad

“Very unprofessional. I dealt with a sales person named Mr. Grayson. I originally spoke with Mr. Grayson over the phone at 1:30PM on a Friday about a used vehicle that I intended to buy for my sister. I purposely asked if the car could he financed to help my sister with her credit. I live 80 miles away and didn’t want to waste my time. Upon arriving at this location at 6:30PM on the same Friday. The vehicle I came to look at had a dead battery. First and foremost, completely unprofessional. These sales associates had 5 hours to inspect the vehicle in question. I had to then proceed to call AAA for them to start the vehicle. After that, they informed me that the vehicle could not at all be financed due to the age of the vehicle. The following day, I received a call from this dealership. The vehicle can magically be financed. Really terrible experience, my sister and I will be filling a report with the Department of Consumers Affairs. No other person should have to experience what we experienced. I do want to note, Mr. Grayson was respectfully and cordial. Nothing against him personally.”

“2-14-2026 Update: My 2022 Tuson SEL was serviced professionally in a short time. It needed an alignment and an oil change. The service technician was honest, knowledgeable and worked with me in getting me in and out timely. They even washed my car. Thank you Pedro and Vanessa. ————————————————————————————- The service center at AutoNation Hyundai did well in caring for our vehicle. The staff and manger are friendly and informative. They show you what the recommendations that your auto needs and give options to choose from. They also gave us a loaner vehicle while we waited for our car to get fixed under warranty. Vanessa, Christian, Steve and Ramon all helped us over the last few months from service to warranty work and were excellent at their jobs in caring for our needs. I will continue to go here for our Hyundai service and repairs.”

“We recently purchased a vehicle from AutoNation Hyundai in Carlsbad and had the pleasure of working with Parker Randall. While our transaction presented a few unexpected challenges, Parker handled every obstacle with exceptional professionalism and composure. From start to finish, he guided us through the process with transparency and integrity. The estimate we were provided matched the final invoice exactly in the financing office—there were no surprises, hidden fees, or last-minute complications. That level of honesty and consistency is truly appreciated. At one point, I admittedly felt some frustration due to a prior experience at another AutoNation dealership nearby. However, Parker remained calm, patient, and readily available to provide insight and reassurance. His steady demeanor and dedication to customer service made all the difference. This experience reaffirmed that it’s not just the name of the dealership that matters, but the people behind it. Parker Randall exemplifies professionalism and customer care, and because of him, we are customers for life. Thank you, Parker, for delivering such an excellent experience. If you are shopping for a car ask for Parker! This 5 ***** review is for Parker,”

“Purchased a new Santa Fe Hybrid and the whole process couldn’t have been easier. Marcel was great and he worked with us to find the right model and get us a great deal. He was great about following up by email and text throughout the process to make sure we were well taken care of without being overbearing. The actual buying process went smoothly. They were able to get the trim level and color we wanted on the lot same day. Paperwork went quickly- the price we saw was what we got and they didn’t try to upsell us on anything else. Would recommend to anybody looking for a new Hyundai.”

“Wasn’t expecting to get a car, I just wanted to test drive a used car they had. 2015 Honda fit 6 speed manual! So much fun I couldn’t go home without it. I traded in my car which they made very easy and I was able to negotiate my price. Brian was awesome, so kind and helpful when it came to me an my trade.”