Banister Ford of Marlow Heights

“Kwami helped us through the process of selling our F-150 truck, and we truly couldn’t have asked for a better experience. Everything was smooth, transparent, and stress-free from start to finish. Kwami stayed on top of every detail, followed up consistently, and worked closely with Claudio, the branch manager, to secure a very competitive offer for us. We really appreciated the professionalism and care throughout the entire process. I would recommend Kwami 100%!”

“I recently took my vehicle to Banister Ford for the 30,000-mile service, and overall, I left feeling disappointed. The pricing was much higher than I expected. The basic package was $529, and their “best value” option was $669. While I understand that the service includes an inspection, tire rotation, and wheel balance, the total cost still felt excessive for what amounts to a routine maintenance visit. The staff was professional enough, and the work was completed in a reasonable timeframe, but the price overshadowed the experience. I didn’t feel like the value matched the cost, especially compared to other service centers. Because of this, I don’t plan to return in the future. I will likely take my vehicle to Firestone next time and compare both pricing and service. They offered me a $90 basic oil change option. I opted for that.”

“It's been a long time coming. My husband and I drove off the lot with our brand new 2026 Ford Escape ST LINE. Kwami made our trade-in and purchase experience an unforgettable one. He took his time with us and made sure we got put into a vehicle we needed. We appreciate his patience and his knowledge when it comes to affordable and reliable vehicles. We also thank our finance manager James for educating us on the ins and outs of our finance deal. We now have a more reliable and efficient vehicle for our little family.”

“⭐⭐⭐⭐⭐ Five-Star Experience at Banister Ford of Marlow Heights I went into Banister Ford of Marlow Heights fully expecting this to be another stressful, frustrating car-buying experience and I could not have been more wrong. The sales team completely changed my expectations and made the entire process genuinely enjoyable. From my very first calls with Jasmine and Dante in Internet Sales, I felt heard and taken care of. They were responsive, knowledgeable, and respectful of my time. Claudio went above and beyond to find the right financing solution and made what is usually the most daunting part of the process feel seamless and straightforward. Mary was wonderful during my test drive — patient and informative. And, Diggs wrapped everything up efficiently and professionally with the final contract, making sure every detail was clear. What truly stood out was how attentive and conscientious the entire team was of my time constraints. They worked together smoothly, communicated clearly, and genuinely went the extra mile to make this a great experience from start to finish. If you’re bracing yourself for a typical car-buying headache, do yourself a favor and go to Banister Ford of Marlow Heights. This team sets the bar high for professionalism, service, and customer care. Highly recommend.”

“Went in for an oil change and fuel filter change, came out with these damages the manger Michael stated he would have my vehicle detailed the appointment for this is unscheduled as well as my truck still saying fuel filter needs to be changed. I waited for 3 1/2 hours WITH an appointment. Very poor service. No one seems to care enough to do anything when I do speak to someone on the phone.”