CarMax North Shore

“Came to check out a preowned suv I saw online. Great experience. They handed me the keys and let me test drive without a salesman or anyone! They were upfront with their prices. No salemen left left me waiting forever for mysterious numbers that made no sense. I never felt pressured or like I was getting screwed. Discovered a couple of issues with my older vehicle purchase in the first 30 days before my 4 YEAR warranty kicked in on a 9 year old vehicle. That wasn't even a bed experience. They quickly fixed everything to my satisfaction at no cost to me. The service department was fantastic to deal with. I will never buy a vehicle from a traditional dealership again. Highly recommended”

“Selling my car to CarMax was one of the easiest experiences I’ve ever had. The entire process was smooth, quick, and stress-free from start to finish. The team was professional, straightforward, and made everything simple to understand. The best part? I was able to walk in, get my car appraised, and walk out with a check on the spot. No hassle, no pressure—just a fast and convenient experience. Highly recommend CarMax to anyone looking to sell their car without the headache!”

“This was my first time purchasing a vehicle from a dealer. We had it shipped from another location and it arrived in a different condition than was stated on the website. The cosmetic issues that were on the lot was not disclosed on the website’s original listing, so something must have happened when it was leaving the original lot and arriving the new lot. This was pointed out and Brandy was extremely helpful in getting this taken care of for us. We were able to do a thorough inspection of the vehicle. Brandy also walked through everything with us and was so patient and kind, even offering to help bring things to our car because we were juggling the buying process and taking care of our baby the whole time. We ended up taking the extended warranty, so I do not have a review for that or their service center at this time. Please give Brandy the recognition she deserves for being to patient and helpful!”

“Wanted to share that I had a bad experience with the Northshore Carmax, esp Jared the manager. I was helping my 81 yr old father with selling his truck. We had gotten a quote typed out, but didnt have the title in hand because it was lost, and in my deceased mothers name. Went to the LA Title place. They said there was a lien release that needed to be taken care of, which would take 7-10 days to be mailed from Toyota Financial Services. We called Carmax and spoke to Hunter, told him we needed more time. He assured me the quote would be good until we received title. It took 1.5 weeks to receive, we promptly brought to LA Title to change the title to my fathers name instead of my deceased mothers. This would take another 7-10 day for the correct name/title to be mailed to us. I spoke to Jared at Carmax the very same day we sent off for a title name change to see if quote still good. He ASSURED me over the phone that they would honor the original quote. He lied. When we brought in truck with correct title, he gave us a lower quote, just disregarding our conversation on the phone prior. Bad business... Dishonest.... Unprofessional. And by the way, we got an email a day earlier giving us a bigger quote because our truck was in high demand. That was bullshit too. Be careful with your quotes. I would ask for manager signatures with exact timing that you verbally are given to assure they honor your quote.”

“I had a great experience and want to specifically thank Store Manager Jared Brummett for his outstanding professionalism and interpersonal skills. He took the time to listen to my concerns and clearly explained, based on his own experience, the steps CarMax takes during vehicle inspections to ensure mechanical quality and value. Jared also showed flexibility with a few small issues that were within CarMax’s control—items that cost the company little to fix but made a big difference to my overall experience. His decisions reflected both sound judgment and genuine customer care, creating a true win-win for me and the company. I’m grateful to Jared and his entire team for their excellent service.”