Audi Fletcher Jones

“I had an amazing experience working with my Faisal! He made the entire process smooth, stress-free, and efficient. I was able to get my first car with absolutely no hassle, and I was in and out of the dealership in just three hours. His level of professionalism and customer service was exceptional from start to finish. He answered all my questions, made sure I understood everything, and truly went above and beyond to help me feel confident in my decision. I’m extremely happy with my new vehicle and the overall experience. I highly recommend him to anyone looking for a seamless and positive car-buying experience!”

“I had a great experience at Audi Fletcher Jones. The entire process was smooth, professional, and honestly a lot easier than I expected when buying a car. From start to finish the team was welcoming, knowledgeable, and very transparent about everything. There was zero pressure, just helpful guidance and a really positive atmosphere. It’s clear they care about their customers and take pride in making sure people leave happy. A special thank you to Katia, who helped make the whole process seamless and enjoyable. Her professionalism, patience, and attention to detail really stood out. I ended up leaving with an amazing Tesla and couldn’t be happier with the experience. If you’re looking for a dealership that treats you well and makes the buying process straightforward, Audi Fletcher Jones is definitely worth checking out. Highly recommended.”

“I had a great purchase experience from start to finish. My salesman, Anthony, really knew his stuff and quickly answered all of my questions. He was extremely patient with my indecisiveness (I had trouble deciding between models/trims). He was also communicative, realistic, and clear about my financing options! I hope to do business with Fletcher Jones again.”

“The sales team was spectacular. They took the time to understand my concerns, listened carefully to what I was looking for, and ultimately guided me to the right car. That part of the experience was excellent. Unfortunately, that’s where the positive experience ended. While the car itself has only minor issues, Apple CarPlay does not function properly and consistently crashes. When I brought the vehicle in for service, I was told this was an Audi collection issue and that there was no available fix, which was disappointing. Additionally, there is a latch that intermittently gets stuck, so the car had to be kept for service. I scheduled my appointment three weeks in advance and expected a loaner vehicle, but none was available. Instead, I was provided an Uber ride and directed to Enterprise, which added unnecessary inconvenience. Upon arrival, the service interaction felt dismissive and, at times, unprofessional, which was surprising given my expectations. In the past, my service experiences have been efficient, respectful, and professional. Unfortunately, this visit did not meet that standard, and based on this experience, I would not feel confident returning here for future service. I truly expected a higher level of care and consistency, especially coming from a premium brand.”

“I had a wonderful experience at Audi Fletcher Jones in Costa Mesa. The entire team was incredibly helpful, professional, and made the process smooth from start to finish. They truly went above and beyond to make sure “momma” was taken care of 😊 My son works there in the marketing department, and he encouraged me to do my homework and make sure I felt confident going in. I’m happy to say the team absolutely did me right. I was given a great deal, felt well-informed every step of the way, and never felt pressured. The level of care and customer service really stood out. I left happy, confident, and excited about my car. Highly recommend this dealership if you’re looking for great service and a team that genuinely cares.”