Chrysler Dodge Jeep Ram of Calallen

“I never write reviews, but this has been by far the worst service experience I have ever had with any vehicle. Even escalating the issue to the service manager did not resolve anything. I made an appointment on January 19 for a check engine light. What I was not told is that an “appointment” at this service department means your vehicle can sit for days without being looked at. This was not the first time this exact situation occurred, yet I still gave them another chance. I also have an extended warranty that includes a loaner vehicle, and at no point was I offered one. My truck then sat due to a parts delay, which I understand can happen. However, once the parts arrived, I was told they were working on another vehicle instead—forcing me to wait yet again with no clear timeline or explanation. There is a complete lack of transparency, communication, and accountability in this service department. Customers are left in the dark while their vehicles sit untouched. This experience has cost me time, money, and unnecessary frustration. I do not recommend Lithia Calallen for vehicle service. I will not return, and I strongly caution others to think twice before trusting this service department.”

“From the time we arrived, until we departed in our new vehicle; we experienced professionalism and attentive customer service. Careful review of the entire vehicle package, from warranty, included apps and features, and operation gave us confidence in our choices and purchase. This is not just another car dealership, this is an American made, down home, Texas done right business. Don't sell yourself short with gimmicks, vending machines, and online maybes. You deserve the best, and it's right here; from management, to sales, to service. Great experience!”

“Shoutout Ramon for making my car buying experience absolutely smooth and stress-free. From the very first interaction, Ramon was friendly, professional, and genuinely listened to what I was looking for. He worked hard to get me the best possible deal!! Not only did he help me stay within my budget, but he also answered all my questions patiently, and never once made me feel pressured. I walked away with a car I’m thrilled with and a 5-star kind of experience thanks to Ramon. I would recommend him to anyone looking to buy a car without the usual hassle.”

“Thank you Juan Ochoa for a positive buying experience. If you are looking for a new vehicle, ask for Juan. The customer service he provided was professional and authentic. He listened to what was important to me as far as needs and budget. At no point was he pushy or trying to rush me into anything. (being in sales Industry myself this is huge). The Finance Manager Sal Riojas was professional and patient to make sure that I was provided the best warranties, etc. Go visit them when you’re needing a vehicle, they will take great care of you. I’ll be back.🙏🫶🏼👏”

“I went to purchase a fairly inexpensive used vehicle, and my salesman, Mikey, was very kind and accommodating. I felt like I was treated as if I were buying a high-end luxury vehicle. The finance manager, Sal, was also great. I never felt pushed or over-promised, and we worked together to reach a great deal. I highly recommend CDJR. If the buying experience isn’t what you expect, ask for Mikey. If the financing deal isn’t quite right, ask for Sal.”