AUTONATION BUICK GMC CORPUS CHRISTI

“HORRIBLE customer service experience! We've never experienced customer service this bad. They've held our car hostage for over 3 weeks without ANY kind of communication or answers. My husband dropped off the car AFTER scheduling an appointment with them 3 weeks ago. The car was NOT taken into the bay until the week AFTER. So 1 week our car sat idle in the shop despite an appointment. Week 2, we called multiple times. The tech/ service advisor Dustin would tell us 'I'll get back to you', and no call back. Week 3, no one could answer what was wrong with our car and no one was actually working on it. With frustration, we asked to have a new battery to be placed so we can take our business elsewhere. Subtle threats were made such as: 'We still haven't fixed the problem' and 'It won't be fixed.' We were given multiple false timelines. NO ONE ever communicates. We tried communicating with a manager MULTIPLE times but conveniently the manager wasn't available or couldn't take our calls. ALL OF THIS is outside of the regular discriminatory treatment, where my husband would be left WAITING while service advisors threw him from one answer to another IN PERSON, in addition to the glares and glances he endured. DONT COME HERE if you expect good customer service. UPDATE: SOOOO we go to pick up our car today. Dustin is ‘busy on the phone’ and some tatted white man with a beard and a full arm of tattoos and an ugly attitude comes out to bring us our car. THAT IS NOW COVERED IN BIRD SHIT AND IN WORSE CONDITION THAN WHEN WE FOUND IT!”

“Jason was so helpful in making sure we found the best fit for my family. He was patient and extremely helpful! We will definitely be purchasing from this dealership in the future!”

“Probably the quickest and most efficient car buying experience. We went from let’s start looking for a truck and a text to Al Jamison on a Monday to signing papers on my dream truck on Tuesday evening. Everything was seamless from sales to financing and trading in our vehicle. It’s nice to work with people you’ve done business with before. This is our 4th vehicle purchased with Al. We’ve purchased sports cars to heavy duty trucks. Al always gets it done!”

“I had a great experience working with Stuart Phillips.He was knowledgeable, friendly, and made the entire car-buying process easy and stress-free. I really appreciated his professionalism and excellent customer service. Overall, I’m very happy with my experience and would definitely recommend him to anyone looking for a new vehicle. Thanks again for making the process such a positive one!😊”

“Great experience at Automation Buick! The staff was professional, the process was smooth, and the customer service was excellent. Everything was handled efficiently and with care. I would absolutely recommend them and will definitely be returning in the future. Patsey was my go-to person from start to finish—very friendly, welcoming, and courteous. She made sure I was comfortable with refreshments during and even after my visit. Once I made my final decision, she took the time to walk me through all the functions of my new vehicle and made sure I understood everything. She also followed up with me a few days after to make sure everything was doing good. Truly awesome service!”