Cowboy Kia of Conroe

“Eric made this the easiest and most enjoyable car-buying experience I could have asked for. He was professional, efficient, knowledgeable, and never made me feel pressured. Before I came in, I prayed for guidance and asked God to give me clear signs that I was making the right decision. From the moment I met Eric, everything just fell into place. Every sign I had prayed for was there, and I truly believe I was meant to work with him. He answered all of my questions, made the entire process smooth, and genuinely cared about helping me find the right fit. If you’re looking for someone who is honest, kind, and will make the experience stress-free, I highly recommend asking for Eric. Thank you for making such an important day so special!”

“We had an amazing experience at Cowboy Kia! From the moment we walked in, everyone was friendly, professional, and helpful. Jeremy was an outstanding salesperson. He was knowledgeable, patient, and never made us feel pressured. He took the time to answer all of our questions and made the entire car-buying process easy and enjoyable. A huge thank you to the finance director as well! They worked hard to get us a great interest rate and an affordable monthly payment that fit our budget. We truly appreciated the effort they put into making the numbers work for us. If you’re looking for a hassle-free car-buying experience, I highly recommend Cowboy Kia. Be sure to ask for Jeremy—you’ll be in great hands! We couldn’t be happier with our purchase and will definitely recommend Cowboy Kia to our family and friends.”

“Had a great experience purchasing a car with Jeremy! He was very easy to work with and had a great personality. He listened to our needs and was not pushy, of course Kia could sell themselves because their technology and features are superior!”

“Huge thank you to Mathew in Cowboy Kia’s service department. From the moment I arrived, he made sure every question and concern I had was taken care of. He went above and beyond to make me feel confident about the work being done, and my car was repaired much faster than I expected. Exceptional customer service like his is rare. I’m grateful for the experience and will definitely be returning because of him. Huge thank you to Eric Cruze at Cowboy Kia for making our car purchase smooth, quick, and stress‑free. I never felt rushed or pressured, and he genuinely cared about making sure we were comfortable with everything. Eric even helped us set up the app and took the time to walk me through every feature on our new Kia Sportage. Exceptional service — highly recommend!”

“When I had car trouble out of town, I went to another Kia dealership. That dealership contacted Cowboy Kia directly, explained the issue, and even shared what they believed was causing the problem. Instead of working with them or acknowledging the information, Cowboy Kia told me that I would have to bring the vehicle back to them because they had to see it since they were the last ones who touched it. I explained to the service representative that I had my grandchild with me and did not feel safe driving all the way back with the car shaking and making loud noises. Even after I shared that concern, I was still told that they needed to see it themselves because they didn’t know what the other Kia dealership did. At that point, I chose to let the Kia where I was fix the car because I was not going to risk driving back with my baby in an unsafe vehicle. The problems started after Cowboy Kia worked on my front end. My steering wheel began shaking, and then the car started making a shrieking noise. I later learned that Cowboy Kia did not resurface the brakes and installed third‑party brake parts—something that was never discussed with me as the customer. I was charged for company parts, but third‑party parts were put on my vehicle instead. As a customer, I expect honesty, communication, and accountability. I should not have to chase down answers or be told to drive hours back to the dealership when another Kia location already identified the issue. This experience left me disappointed and concerned about the safety, quality, and transparency of the service I received.”