Hendrick Chrysler Dodge Jeep Ram Fiat of Concord

“I had an absolutely wonderful experience today getting my oil change, thanks to Gabriel! He was incredibly kind, professional, and genuinely helpful throughout the entire process. His customer service was exceptional, and he went above and beyond to make sure I felt taken care of. One thing I especially appreciated was that Gabriel honored what I was told at the beginning of my service. Even though it was a very close call and he could have easily found a way around it, he chose to honor what had been communicated to me. That spoke volumes about his integrity and commitment to doing the right thing. Gabriel is truly an asset to the team, and I hope his leadership recognizes the excellent service he provides. It’s always refreshing to encounter someone who is so sweet, attentive, honest, and great at what they do. Thank you, Gabriel, for making my experience such a positive one!”

“I don’t write reviews often, but this experience absolutely warranted it. I set out looking to trade my Ford Mach‑E in and get myself back into a truck, fully expecting to stay with Ford—I’ve been a loyal Ford customer for a long time. Unfortunately, my experience with Capital Ford of Charlotte was the complete opposite of what you’d hope for or expect from a loyal customer. They barely entertained my trade (despite selling me a rebranded title previously), and made little to no effort to retain my business or rebuild trust. That’s where Hendrick Chrysler Dodge Jeep Ram Fiat of Concord completely changed the game. Mike Gerlack (Sales Rep), the Sales Manager (also named Mike), and Tim in Finance went above and beyond from the start. Not only did they take my trade seriously, they worked with me every step of the way and ultimately put me into a higher-MSRP truck with more features and better overall value than I was expecting. What stood out most was how they treated me—like I’d been a longtime customer, not someone walking in for the first time. No pressure, no runaround, just straight, professional, and genuinely customer-focused service. Big thanks to Mike, Mike, and Tim for making the entire process seamless and actually enjoyable. I would highly recommend Hendrick CDJR Concord without hesitation. And I would strongly suggest steering clear (no pun intended) of Capital Ford Charlotte.”

“I had a great experience at Hendrick Dodge thanks to Melissa Luther. She was extremely helpful, knowledgeable, and made the whole process smooth from start to finish. She took the time to understand what I needed for my family and helped me find the perfect truck without any pressure. Melissa really knows her stuff and made sure I was comfortable with every step. If you’re looking for someone who’s honest, patient, and truly cares about helping you make the right decision, ask for her. Highly recommend!”

“I had a great experience working with Juan Moreno when I bought my 2026 RAM 2500 last week. He was professional, helpful, and made the entire process easy. He gave me a great deal on my used RAM, which I really appreciated. They also brought the truck in from Charleston, SC, and Juan made sure everything went smoothly. His customer service and attention to detail really stood out. I highly recommend Juan Moreno if you are looking for someone honest and easy to work with.”

“Michael Gerlack thank you so much for a pleasurable no pressure no hassle purchasing experience. For the dealership, Hendrick was awesome, they have a great reputation for a reason, they made my purchase fun and enjoyable. Cracked some jokes and there was never any pressure. I have always been pretty loyal to one dealership (see my other reviews) but these guys at Hendrick blew them away price, quality and response time wise. For the vehicle, they were sticker priced below the competition, made my decision easy! Well done everyone at team Hendrick!”