Ricart Buick GMC

“I wanted to leave a 5 star review since my new car deal went so very well. Before I came to the dealership my sales person Tim kept my posted on the vehicle and was patience with me because of my busy schedule. He wasn't pushy and got me the best deal. I also met the manager Shawn who was very professional and friendly and worked hard also to get me the best deal. And financing went quicker than in the past so thanks Andrew who worked it. Very happy customer.”

“DO NOT BUY FROM THEM! They sold me a vehicle with mechanical issues that they failed to disclose and won't completely fix it... - Ended up having to replace all 4 wheels and tires to get rid of the bad vibration. - Batterie was on the way out and the car would not start 1 out 3 times. Replaced that too. - AC doesn't blow cold - Brakes are vibrating. - and more... Overall had to spend over 4000$ fixing various issues in about 2 months after purchasing it. I will now have to consult with professionals regarding this. Do not buy used car from them, save yourself the trouble. Original complaint: I Bought a used Tahoe from them, a TPMS failed right out the dealership lot. As soon as I got home I asked them to replace it since the timing was incredibly suspicious... I was told nope, can't do anything it's wear and tear. Their reconditioning team obviously just reset the code instead of replacing it, just to save around 75$. All while hoping I would not know better. On the other hand, my salesman Tim Yu was amazing. 0 complaints on the purchase process. Update: Went to get the sensor swapped at a tire shop and turns out they didn't leave the lock nut socket in the car. I had to drive back to Dublin to get one. Came back to get it sorted out and Ricart had rotated the tires without reprogramming the tpms, meaning that it was it was in a different spot than showed on the screen. The tire shop had to change it twice because of that. I also had them check the balance of all 4 tires since I had a vibration in the steering, get this, ALL 4 tires were out of balance! After driving it some more, it needs an alignment because it is pulling left by quite a bit. Update 2: Turns out the alignment was way off and they can't bring it back to spec because they ran out of adjustment... While rebalancing wheels for a second time because it was still vibrating, they noticed one wheel was visibly bent. No amount of balancing is gonna fix that vibration. In short: out of balance wheel, alignement that can't be brought back to spec, bent wheel. I am thrilled to have to deal with all of this on vehicle that was supposedly fully inspected with no disclosed issues. Update 3: Took it back to them so they could fix the vibration and alignement issues. I was told the front struts were the problem and they replaced them. They also said they fixed the alignment and there was never any tie rod issues. Car now rides much smoother at low speeds, but it did not fix the high speed vibrations. I also got a check for the first tire balance and alignement. It is still shaking bad enough it feels unsafe at highway speeds. Now I am told they can't work on it anymore than they already did.”

“Haven't even bought a car yet but Mark and Tim have been very helpful and extremely patient with me. Update: : Tim yu is a very helpful salesman, he dealt with all the hoops i had to jump through and remained patient the whole time. Some will say it was because he was making money off of me and that's a fair assumption, but it is an assumption, all I know is that they were very open, honest, and also worked with the fact that I had to wait until the next day to finalize the rest of my payment. The used car is beautiful, inside and out, I mean showroom quality, had it not been an older year car sticker on the window, you would never had been able to tell. Thank you again to everyone who helped make this happen at ricart buick gmc on billingsley rd. Even Mr. Powers who earned my trust.”

“Shane was one of the best people in general I’ve worked with! Not just as a car dealership rep. Ricart took care of me as a Veteran see to any and all rebates and discounts. The follow up on my happiness with my vehicle have been second to none. Not to mention getting me in the car, explaining all the features and I was in and out in under 2 hours. Calling ahead had a lot of benefits with Ricart Buick. The beauty and class of the Envista Avenir is top of the line, handling and features are definitely that of a much more expensive car. It’s worth every penny. First class experience by far.”

“Matt and Jon were so awesome! They really genuinely cared about what I was looking for and in the price range I wanted. I also had to have my kids with me which can be very stressful but they did not hesitate to help me and be patient with us. It once did I feel embarrassed or stressed out. I could not have asked for better service and I love my new Enclave!”