Rivertown Buick GMC

“Update 22 Jan 2026. Update: I received a call from Greg at Group 1 GMC advising that the manager has apologized for the inconvenience and that a replacement seat cover will be ordered. I appreciate Greg’s assistance and professionalism in addressing this issue. Thank you. The customer service I received from Greg was excellent; however, it seems there is a breakdown in communication between the technician and the C.S rep. I attempted to pick up my vehicle and the technician had an emergency and did not notify Greg, Then when the repair was completed, the part did not settle to standard and once again, the technician did not communicate with Greg. A customer should not receive a vehicle with a repair in that condition. So i drove 45 mins once agian to leave my vehicle behind. The seat cover still not settle, the seat should look brand new just like when I bought it and instead is wrinkle. So we are waiting for the temperature to get warm and see. Greg C.S was great and he documented everything to ensure GM covers the issue. I suggest a QAQC inspection should be done before reaching to the customer to pick up.the vehicle. Thank you”

“If I could give less than one star I would. Called two days ago to schedule service. Booked with them for 0730 on Thursday, 22 January. Get there early and mixed in with several other patrons. Lady asked who got there first and I stated well I have a 0730 appointment… her response was “so does everyone” they didn’t, I asked another guy but they took people first come first serve… then why have appointment times then? I get checked in and head to the waiting room… at 0750 my truck was still sitting in the reception area and hadn’t moved. I walk to the service counter and ask why my truck hadn’t been moved with a 0730 appointment… gentleman’s response is “well your next but it’s going to be another 20-25 minutes before they start and then a hour or so to do the oil change”. I asked why 0815 when I had the first appointment of the day and his response was “well our quick lube techs do not technically start until 0800”. I then asked why do you offer 0730 appointments then if you don’t start the work until 0800? His response was “to get people lined up”. I guess I do not understand why you sell 0730 appointments but don’t actually start until 0800. Such a waste of time, do not recommend and will never use again.”

“Ms Sierra and the GMC dealership was great. Easy to purchase and I’m loving my new GMC Sierra 2500 HD AT4! Thank you GMC Rivertown group 1 for great customer service.”

“Amazing Staff! Great place to purchase a vehicle. I would recommend them to Anyone needing a reliable automobile. They are Honest above all else and provided a no pressure sales environment. They worked with me to get me in the perfect truck. The pricing, financing and total experience was professional, above board and they have a customer for life! Special thanks to sales woman Sierra and GM Stacy for one of the best customer service experiences I've ever had.”

“Buy from KALEB! Exceptional experience. I am out of town in Florida and he went above and beyond to send videos and pictures and negotiated a fair price for a fantastic vehicle. Highly recommend Caleb for any and all truck and car purchases at Rivertown!”