Group 1 Ford of Rivertown

“We went in simply to test drive and get an idea of what my next vehicle would be. We ended up leaving with more than we expected. DJ took his time answering all our questions and we never ever felt pressured. We had to order the vehicle and it came in 4 days. Super quick turn around and we could not be happier. DJ was easy to talk to and he helped me understand the infotainment system in a matter of minutes. Genuinely nice guy and this has definitely been the best experience we’ve had.”

“Daniel Newsome at Rivertown Ford was amazing. He went above and beyond to help me find the car I was looking for and was always responsive with any questions I had during the process. He helped take all the stress out of the act of buying a car and I couldn’t be more thankful.”

“I want to commend the sales staff at Group 1 for an outstanding purchase experience. The process was made simple and easy by my salesman Zack. In every forum he was sensitive to the customer needs and provided a stress-free environment which is unheard of these days buying a car in person. His professional demeanor and attitude brings nothing but praise to his organization and privilege. Hats off to a wonderful finance department who was understanding and provided all amenities without pressure. Management was superior in assuring the deal was presented as promised. In all l would recommend Group 1 Ford to anyone looking for a excellent car purchase experience without the typical shenanigans (bait & switch, All rebates applied and Hyped discounts). Second vehicle purchased without incident or problems . Superior Custom Service ✨️ R.Comer”

“Editing my review 1 Month later: I am coming back to take stars away from my review. We bought my car under the confirmation this car qualified of the deal available at the time… $0 down, 0% interest, and 3 months of no payment as we were told multiple times. One month later instead of three months, we are getting our first bill. I take responsibility for missing the trick in my paper work… but disappointed in how many discussions were had between us and the dealership about no payments for three months only to be deceived. Make sure you are reviewing your deals line by line, I’m putting this out for others to not miss relevant details that had been promised otherwise. The moment we realized the mistake, we attempted several times on different days to reach the sales and finance manager with no luck. We left voicemails, with no return calls. By the end of the week, we finally got in touch with a manager and were told we would hear back the following Monday a resolution because we were supposed to get the three month deal. Another week went by, no call from them until we finally reached out again ourselves. We were told “nothing could be done because it wasn’t mentioned by the buyer to be put into the contract”. I assure you, we had confirmation MULTIPLE times that this vehicle qualified and that we were receiving this deal. Just know that once the dealership gets your sale, you are no longer a priority. My husband and I had had a wonderful experience with Andre in the past so we decided to stop back in and see. I am sure glad we did, I walked away with a car that I love. He made sure to get me just what I wanted, and even more. I am very thankful for the no hassle, kindness, and courtesy he extended to my family. I felt taken care of and part of the ford family. I walked away with my dream car. Thank you Andre for taking care of us! We can’t recommend him enough. We will be back soon to buy another car through him. He’s your guy!”

“I had an excellent car-buying experience from start to finish. The entire team (notably J'Lin and Leroy) was professional, transparent, and genuinely focused on making the process smooth and stress-free. There was no pressure, no games—just honest communication and outstanding customer service from each of these two gentlemen. They took the time to answer all my questions, explained every detail clearly, and made sure I was comfortable with my decision. J'lin went above and beyond fulfilling all my requests, even taking additional pics and video of the vehicle to ensure I was satisfied. The vehicle was exactly as promised, and the buying process was efficient and straightforward. They even went as far as having professional drivers deliver the vehicle right to my driveway. They went above and beyond! This dealership truly values its customers and stands behind what it offers. I would absolutely recommend them to anyone looking for a great deal and an even better experience. I wouldn’t hesitate to buy from them again. Thank you J'lin and Leroy!”