Don Franklin Ford

“The new Raptor is an absolute blast to drive! It's my third truck I have had and definitely my favorite. Nathaniel couldn't have made the experience any better. I will always go back for my vehicle needs.”

“Stopped by the lot to look. The salesman Cody came to assist me. He was very knowledgeable about the vehicles on the lot and very patient with me. I did end up buying a new vehicle. Stop by there, you won’t be disappointed”

“My key in my suv broke today I was told only a dealer could make new key and program it ! I thought here we go !! But I was so amazed!! The parts department got me in fast ! Got a new key and got it programmed very fast Was so very nice even everyone I came in contact with were extremely helpful and polite !! Best experience ever at a deal ship !! Thank u Columbia !!”

“I bought a new F250 in November 2025. By January 2026 it's dead. Odometer is sitting at 4004 miles. Just needs a battery. Dealer will not warranty the battery unless it is replaced by a highly qualified lubrication replacement technician (grease monkey). The vehicle is 30 miles from the nearest dealership. Dealer says call Ford roadside assistance for a tow (which exceeds the price of a battery). Ford roadside assistance is experiencing unusually high call volume for 2 days straight and you can't talk to anyone. The call-bot recommends going online to start a claim. In the meantime customers are encouraged to just sit (wherever they may be stranded) and wait for Ford to take care of warranty obligations and eventually be able to drive the new vehicle a few more times before the "bumper to bumper" warranty expires. Don't be misled. The warranty is useless if you're at the mercy of incompetence. Thankfully it's only a $300 out-of-pocket fix. Much less expensive than the agony of dealing with people who suffer from metacognitive un-awareness. You can plainly see the battery damage. Looks like it was dropped/crushed at the factory.”

“I’m very happy with the car! Ross was a big help, he even delivered my car in our doorstep. He answer all my questions instantly either through phone or in person. I highly recommend going to Ford Columbia Ky if you’re thinking of getting a car. They’re very hospitable and accommodating! Thanks again, Ross!”