Serramonte Kia

“I recently purchased a new Kia Sportage SX Prestige, and overall it was a positive experience. The team really worked hard to get me into a wonderful deal, and I truly appreciated the kindness and effort they showed throughout the process. My only suggestion for improvement would be a bit more transparency on some of the smaller technical details. For about a week we had been working out the purchase around a specific vehicle (VIN ending in 3607), but when I got the car home I realized the vehicle had been switched to a different VIN (ending in 8766). It may have been a simple mix-up or inventory adjustment, but clearer communication on that detail would have made the process feel a little smoother. That said, I want to give a special thank you to Christian and Tom. They were both extremely helpful, professional, and genuinely kind throughout the entire process. Because of them, I will absolutely be recommending this dealership to my family, friends, and anyone else looking to purchase a new car. Overall, I’m very happy with my new Sportage and grateful for the effort the team put in to make the deal happen.”

“Brought my new car in for tire maintenance. Asked them not to wash the car. They attempted to wash it anyway, and permanently damaged a panel and scratched several of them. This is the KIA EV9 I purchased from their dealer (and I also purchased the extended warranty directly from them). Beware: if you’re doing even a tire rotation, your entire car may come back with damage. I’m continuing to work through this issue with the manager and if they resolve, I’ll update. Two stars because the car buying process was good overall. Zero stars for the maintenance work being done.”

“Serramonte Kia made me feel taken care of from the moment I walked in. The staff (Marco Varni, Tom Andriopolous, Anthony Mela) was friendly, patient, and genuinely attentive — never pushy — and they took the time to explain everything clearly. The process is smooth, efficient, and surprisingly stress‑free. The staff were knowledgeable and transparent. Marco and Tom helped me feel confident in my choices and I felt I could trust them with the whole process.”

“The staff at this dealership are very easy to work with and professional. It is a beautiful dealership and their process is very organized and not stressful. The terms were laid out clearly and smooth with great communication from both the manager and the salesman. We really enjoyed working with Omar- he was very knowledgeable and friendly. Great experience overall!”

“I took my car service today on Lhakar is a Tibetan word meaning White Wednesday. It is a day celebrated as His Holiness the Dalai Lama's Soul-Day. 👍thanks all the team. See you next time.”