Boniface Hiers Chrysler Dodge Jeep

“I will never consider a purchase from this dealership, and it has nothing to do with the sales staff. My decision is based entirely on my experience with the service department, which was one of the worst customer service experiences my wife and I have ever had. We dropped off our vehicle on a Sunday for a scheduled service appointment with Micah. After that, we received virtually no communication for nearly two weeks. We repeatedly had to call the dealership ourselves just to get a status update. If we hadn't called, we would have heard nothing. Craig spoke with us once, but it wasn't until we escalated our concerns that anyone finally responded. The lack of communication was completely unacceptable. My wife and I were actually in the market to purchase another vehicle, but this experience convinced us that we could never trust this dealership. If this is how existing customers are treated after the sale, I can't imagine what future service would be like. The service department appears to be poorly managed and lacks even the most basic standards of customer communication. What made the experience even worse was that no one ever apologized. No one acknowledged the inconvenience or took ownership of the situation. As a military family, we expected to be treated with professionalism and respect. Instead, we felt ignored and completely forgotten. To add insult to injury, after finally getting our vehicle back, it still had additional issues. Within 24 hours, we had to take it to Parks Space Coast Jeep. Their service department was the complete opposite, professional, courteous, responsive, and proactive with communication throughout the repair process. It highlighted just how poor our experience at Boniface truly was. Boniface has permanently lost our business. We will never return, and we will not recommend this dealership to our friends, neighbors, coworkers, or fellow military families. There are dealerships that value their customers and communicate professionally. Unfortunately, Boniface is not one of them.”

“Tyler and the whole team I worked with did a great job from start to finish. I even truly appreciated the finance department :). That’s usually the worst part of buying the vehicle. However not here. I drove 1.5 hours to buy a vehicle from this team, and it was the best experience I have had at a dealership. Thank you for making the process simple and great.”

“I had a great experience working with Boniface-Hiers when purchasing my Challenger. Even though I was buying from out of state and having my Challenger shipped across the country, they made the entire process smooth and stress-free. Their communication was outstanding—I never felt out of the loop. We went through a lot of phone calls, texts, pictures, and videos, and they were patient and thorough every step of the way. They made sure I had a complete picture of the vehicle before making my decision, which gave me a ton of confidence in the purchase. I also have to give a big shoutout to Gary and Hamza—their customer service was top-notch. They were responsive, honest, and truly went above and beyond to make sure everything was handled perfectly. It’s clear they care about their customers and take pride in what they do. Everything was handled professionally, and they followed through on exactly what they promised. When the car arrived, it was exactly as described—no surprises, just a great vehicle. If you’re considering buying a car remotely, I highly recommend Boniface-Hiers. Their transparency, responsiveness, and customer service really set them apart!”

“I have to give credit where credit is due here. I landed on the Boniface-Hiers CDJR website after seeing an internet special on a new Wrangler. I'm two hours away in Jacksonville, so I reluctantly filled out and submitted an internet lead. Within minutes, I received a call and text from Zoey in Internet Sales. She was quick to answer some simple questions and get me additional information. She was courteous, friendly and helpful. We established that the internet pricing was simple and straight-forward and there wasn't any hidden fees or agenda. Perfectly done, Zoey. As my questions became more specific, she handed me off to Tyler in Sales to address my trade, finance and vehicle queries. Tyler was eager, knowledgeable, and direct in getting me what I needed to plan a trip to Cocoa to complete the transaction. He established trust, built solid rapport and I felt confident enough to proceed. I received a call from Justin, on the management team, to confirm the specifics of our agreement. Again, my experience with each team member and department was consistent and professional. Justin was great to speak with, and I felt very confident making the drive. When I arrived, the car was ready for delivery. I met briefly with Tracie, who walked me through a menu of warranty and insurance options. She was also kind, accommodating and pleasant. She introduced me to Danny in Finance, who had my paperwork, registration and loan documents pre-printed. Super casual, informative and had answers to my questions before I asked them. I transferred my belongings to my new car, which they kindly parked next to my trade. Honestly, these folks didn't miss a beat. Every single department nailed it. It's nice to have a bright spot or two in a vehicle transaction, but this experience was simple, spot-on and cohesive from start to finish. Not easy to do. This team deserves some accolades!”

“I have never thought purchasing a vehicle would be such a smooth and easy process. I knew what I wanted when I walked in, Lionel Coleman, Mark, and Doug set a very high standard for dealerships and any sales reps, car salesman, and the stigma that they hold. I walked in and felt at ease, never pushed, rushed, and was walked through ever process necessary to make the best decisions for myself. I have sent a handful of friends and colleagues directly to Lionel and none have been disappointed. If they leave with a vehicle or not, they all have the same view on Boniface Hiers. I would always 20/10 recommend!!! P.S. … NO! I am not being paid for this lol! They just left me with such a different outlook on what a dealership and helping the customer should be. Thank you ALL again for my dream car!!! Much love! And see you soon for ALL my future services ❤️🙌🏼🙏🏼😊”