SouthWest Chrysler Dodge Jeep RAM

“I rarely leave negative reviews, but I feel like people should know about my experience. I drove 2.5 hours from out of town with cash in hand after speaking with Uriel about purchasing a vehicle. He knew we were making the trip specifically to buy the car. Unfortunately, the experience from the moment we arrived felt unprofessional. The vehicle was listed at one price online, but when we got there it was over $3,000 higher. I understand taxes, title, and registration fees, and I expected those. However, I did not expect or would have accepted additional prep fees when the vehicle clearly hadn't been properly detailed. There was compound residue left all over the exterior of the car, scratches on the rims and roof that were never disclosed, and after driving home that evening since had traveled I realized one headlight had a bright output bulb while the other was a standard bulb. This was especially disappointing after being told the vehicle had been fully inspected and they knew we wouldn’t have seen since looked at during the day time. Uriel was friendly, but I only spoke with him for about 20 minutes before everything had to go through a manager. During negotiations, we agreed on a purchase price of $24,000 even and signed the paperwork. Then the manager left to get "approval," came back, and said they could only offer a $100 discount from the original price instead. At that point, the paperwork we had already signed should have been voided before asking us to sign new documents. It made the entire process feel misleading. Especially since he kept emphasizing how they have lost 6k on this car already and wanted to sell by end of the month, which is not our problem. What really left a bad impression was what happened after I paid. Once the sale was complete, both the salesman and the manager disappeared. Instead of thanking us for making the drive or handing over the vehicle themselves, a completely different employee came out with the keys. After driving over two hours to make a cash purchase, it felt like customer service ended the moment they had my money. I'm grateful that I was in a financial position to pay cash, even after being continuously pressured into just doing financing, but that doesn't excuse the way this transaction was handled. I expected honesty, transparency, and professionalism throughout the process. I would not purchase another vehicle from this dealership, and I would not recommend them to friends or family.”

“We bought a 2026 Jeep Wrangler Sport and received a great deal. I doubted that we could get a deal for whatwe wanted, but they got so close to our number that we had to do it. We are very pleased with the bargain we received. Anastasia was our salesperson and she’s very knowledgeable, helpful and polite. The Sales Manager and the finance manager were very patient and laid back. If you want a great experience buying a car you will not be disappointed with the team at Southwest Chrysler, Dodge and Jeep in Cleburne. These guys are great.”

“They are very friendly; Allison handles my service appointments and answers my questions and concerns with great kindness. I highly recommend them—I’m sure Allison will treat you with great courtesy. Everyone at the shop provides excellent service, and I always prefer this place for my vehicle's needs.”

“Even though I was unable to make a deal, the experience was great. Anastasia was my salesperson and, even though she’s new, she’s awesome. I’m sure she’s going to do great! She was very patient and showed me a few vehicles! Tyler was the manager I dealt with. He was also great. He broke things down to me and made things make sense. I never felt pressured or pushed. I will definitely come see them again once I’m ready!”

“Great customer service! They gave us a great price! Had us in and out of there within a couple hours AND helped us find a ball hitch we couldn’t find anywhere else . Highly recommend Jensen and Mike.”