Suburban Chevrolet Inc

“I recently purchased a truck from Suburban Chevrolet, and while I was very pleased with my salesman throughout the buying process, my experience after the sale has been extremely disappointing. Before purchasing the truck, I told my salesman I didn't like that the dealership had "blacked out" the truck using cheap peel-and-stick door handle covers and wheel skins. I specifically told him I wanted those items removed and planned to do it myself. When I removed the wheel skins, I discovered that none of the factory center caps were on the wheels. They had apparently been removed when the wheel skins were installed, and they were nowhere to be found. I contacted my salesman, who told me the center caps should be in the glove box or center console. After checking, I confirmed they weren't there. He said he would speak with the general manager about ordering replacements, which seemed like a reasonable solution considering I had just spent around $50,000 on the truck. After several days without an update, I reached out again. That's when I was told the general manager declined to replace the missing center caps. I find that unacceptable. The original center caps didn't disappear on their own they were removed when the dealership installed the wheel skins. Instead of making a relatively simple issue right, they chose not to stand behind their own modifications. It's disappointing that a dealership would cut corners with inexpensive cosmetic add ons and then refuse to correct the problem they created. I expected much better customer service after making such a significant purchase. Because of how this was handled, I won't be returning to Suburban Chevrolet, and I can't recommend them to others. First picture is what’s advertised online however, the second picture is the cheap add ons they did.”

“Bobby was a great salesman to work with. Zack, did a wonderful job ensuring the entire buying process, was easy and seamless. Thank you!”

“Zeno took care of us last night in the purchase of a new vehicle! He was super friendly, not pushy, and very helpful making sure my needs were met and satisfied. Even stayed super late to make sure we didn't have to come back for anything. Billy, Zach and Kristi were also involved in our purchase and they were all amazing! First time buying here and I would recommend them 100%”

“Great truck for a very competitive price. I was glad to not compromise on vehicle quality or appearance to be able to afford the ride. Sales team was very nice and relational, not super corporate. They took care of us, and we didn’t feel any pressure or anxiety the whole time”

“they were happy to do this for us and it was super easy and they made it possible. They didn't make us uncomfortable not one bit they made everything really smooth. They put me in a 2019 Mustang eco-boost with cheaper payments from what I was originally in this place is amazing. Definitely recommend this place.”