Diamond Honda

“So far so good with their service dept. I’ve had warranty and non-warranty work done here for the past two yrs after purchasing from their dealership. Videos of the inspections are helpful. Service advisors Joanne, Claudia, Tony lam, Matt, and Yu-Hsiang have been great.”

“Absolutely awesome experience with the Honda service department for my recall! They made the whole process so easy and stress-free. The staff was friendly, professional, and kept me updated the entire time. They took care of the recall quickly and did a fantastic job. Honestly the best service experience I’ve had at any dealership. Highly recommend!😊”

“I want to thank Claudia Corona for helping my issue regarding warranty for my Honda CRV. She was very helpful in explaining and suggesting that it might still be part of car warranty in which I had forgotten about it. I provided her receipts of all the repair and maintenance records of the car that they required. It is still pending and I hope that it will be approved. Kudos to her for bringing it to my attention. Also, I'd like to commend Diamond Honda, which is new to me, they take a video of what the technician is evaluating up and under the hood. It's very helpful for me to make a decision. Well done!”

“I was originally planning to leave a positive review, until my recent interaction with service advisor Joanne completely changed my experience. I’ve brought my Honda Prologue in multiple times regarding a loud front-end noise that occurs whenever I turn the vehicle. During my first few visits, I was ultimately turned away because the dealership stated this was a known issue affecting Honda Prologue vehicles, but there was currently no fix available. I was told it was simply a “characteristic” of the vehicle and that nothing could be done at that time. Naturally, I was frustrated being told I would just have to continue driving a vehicle that makes loud noises every time I turn. If I expressed dissatisfaction on a survey, it was regarding Honda’s handling of the issue and the lack of resolution being provided to customers — not about Joanne personally. In fact, she did give great service and was very helpful and informative. That changed after my most recent interactions with her. My vehicle later ended up on a recall list, and the dealership needed my car for 24 hours to complete the repair, so they arranged a loaner vehicle while the recall work was being performed. Recently, after the recall repair was completed, my vehicle began experiencing issues related to that same recall repair, so I contacted Joanne to let her know. Instead of trying to help resolve the issue, Joanne immediately became hostile and aggressive over the phone. She questioned why I had “given a bad review of her” and repeatedly brought up the fact that her customer service rating percentage had gone down because of me and my survey response. She then asked me, with attitude, “What do you want to do about it?” — which was surprising considering I was calling the dealership specifically to ask what options were available to address the issue. What bothered me most was when she told me that if I brought my car back in, I would not be allowed to receive another loaner vehicle. When I asked why, she directly stated it was because she had “gone above and beyond” for me previously, and since I gave her a bad review, I would no longer receive that courtesy. She also mentioned that the loaner cost comes out of Honda’s pocket. To me, this felt extremely unprofessional and retaliatory. Customers should not feel punished or treated differently for honestly answering a manufacturer survey about their experience. To be clear, I never had an issue with Joanne prior to this phone call. My dissatisfaction was with Honda’s handling of a known vehicle issue and customers being turned away without a solution. However, Joanne’s behavior during this interaction — accusing me, becoming defensive, speaking aggressively, and implying future assistance would be withheld because of a review — is what ultimately led me to this review about her specifically. Providing a loaner vehicle during a recall repair is part of customer service, not “going above and beyond.” I simply expected professionalism and assistance in resolving an issue with my vehicle. Ironically, I had no complaints about Joanne before this interaction. Unfortunately, her response and attitude toward honest customer feedback completely changed that.”

“A huge thanks to the GSM Brian, and SM Joe. For assisting me with my recent early HALO lease end on a Civic hatchback and traded it in for a 2026 Prelude. The experience was hands down the best out of any dealerships I've visited. Transaction was smooth and professional (except the tail-end in the finance office with Dennis). Most of the accounting peers I work with prefers Diamond Honda. Huge thanks and highly recommend Diamond Honda.”