Toyota of Downtown Chicago

“I am extremely disappointed with the service I received at Toyota of Downtown Chicago. Based on my experience, I cannot recommend this dealership's service department due to poor communication, inconsistent warranty information, and unprofessional treatment. About a year ago, I purchased four new tires from Toyota of Downtown Chicago with a 24-month replacement warranty and roadside assistance coverage. After one tire was damaged by a pothole, I was unable to reach anyone for roadside assistance and drove to the dealership for help. I was then told the warranty had changed and that I would have to pay 50% of the replacement cost, despite being told at the time of purchase that the tire was covered. Although I disagreed, I agreed to proceed as long as I received written documentation and a receipt explaining the warranty terms. The following day, my vehicle displayed a warning alert, and I was instructed to return to the dealership. I was told the vehicle had an electrical issue that required a paid diagnostic test and that I would need to return yet again the third time for the tire warranty. At that point, I lost confidence in the dealership and decided to have my vehicle serviced elsewhere, asking only that my tire warranty be honored. Instead of addressing my concerns, the service manager criticized my tone of voice, stating, "Madam, lower the tone of your voice because you are hurting the feelings of my staff." When I continued to express my concerns, the service manager said, "I don't want to service customers like you, get out of my vicinity." As a loyal Toyota customer for nearly seven years, I found this treatment disrespectful and unacceptable. I later visited another Toyota dealership, where the staff easily located my warranty information without requiring a physical receipt. My tire was replaced at no additional cost, and it was determined that the warning alert was not an electrical problem as I had been told. It was simply caused by the temporary spare tire replacing the original tire. Once the new tire was installed, the warning disappeared. The significant difference in service between two Toyota dealerships was disappointing. Warranty coverage should be applied consistently and should not depend on the discretion or personal feelings of a service manager. I respectfully request that Toyota of Downtown Chicago review this incident, address the conduct of the service manager, and ensure that customers receive accurate warranty information, respectful communication, and fair treatment regardless of race, gender, or language, as well as even when they are frustrated because a legitimate concern has not been properly resolved”

“My wife and I had a wonderful experience with Toyota of Downtown. Juan, our sales rep, laid out our options clearly and helped steer us in the right direction! He was knowledgeable, professional, and a pleasure to do business with. We’re very happy with our purchase!”

“Extremely satisfied with my services here. First place I called for a catalytic converter replacement which they had onsite. Everyone was very hospitable and greeted me. My service rep, Alejandro Rosales, was the best. Very patient with my questions and transparent about the process, what were high need repairs or what could be delayed. I appreciate his outstanding customer service and the team that was there to help. Thank you!!”

“I had a great experience working with Juan Padilla. He was incredibly patient throughout the entire process and never made me feel rushed or pressured into making a decision. He always answered my questions, returned my calls, and did everything he could to help me every step of the way. Buying a car can be stressful, but Juan made the whole experience smooth and enjoyable. I highly recommend him to anyone looking for a knowledgeable, honest, and dedicated salesperson.”

“Five stars to this service center. Stopped by last week and got attended by a nice gentlemen. David meraz, helped me get my car service in an efficient time and was able to take care of me in the time I was there. Really good conversation skills and asked me things about my cars features I didn’t even know I had. I will definitely be back!”