Ken Garff Ford of Cheyenne

“Worked with Chase on this purchase and he was great. Seemed genuinely concerned with finding us the right truck for us. After our buying experience we will definitely recommend Ken Garff and Chase to anyone looking to buy.”

“Jacob was such a gentleman he is learning very well I was glad to have him as my sales person I will be back to see him and talk with him cause he was very good with us. I really enjoyed him he did not push us on the vehicle we bought, we love the truck very much. Thank you Tony and Mae”

“Do not do business with Ken Garff Ford Cheyenne. Our experience with this dealership has been incredibly disappointing, and we feel completely misled. When we purchased our vehicle, the finance rep, Eric Harms, sold us an expensive extended warranty by describing it as essentially bumper-to-bumper coverage. He specifically gave us examples like if the electronics or DVD player failed, it would be covered. He even gave another example, saying that if we accidentally damaged the upholstery with something sharp in our pocket, the warranty would pay to replace it. Those statements gave us every reason to believe we were purchasing great coverage, so we agreed to spend thousands of dollars on the warranty. Fast forward to today, and we now have an issue with the vehicle’s electronics—the exact type of repair we were told would be covered. Instead, we’ve been told it is not covered under the warranty. What makes this even worse is that we were never given a copy of the actual warranty contract when we purchased the vehicle. The only paperwork we received showed what we paid for the warranty and how to contact the warranty company. There was nothing explaining what was actually covered or excluded. It wasn’t until I called the warranty company myself that I was finally provided a copy of the contract. If we had been given the contract at the time of purchase, we could have reviewed the coverage ourselves instead of relying on the verbal promises made in the finance office. We feel the warranty was misrepresented, and the lack of transparency regarding the contract only reinforces that feeling. A dealership should be honest about what customers are buying and provide the documentation needed to make an informed decision. I would not consider buying a vehicle or an extended warranty from Ken Garff Ford Cheyenne, learn from our experience. Demand the complete warranty contract before you sign anything, and don’t rely on verbal explanations of what is supposedly covered. We certainly won’t be doing business with this dealership”

“Service department was amazing!!! 10 out of 10 Julian went above and beyond to help me out for my check engine light, as well as Trinity, Jon, and Jeremy from just answering questions cause ohhhhhh boy did I have a lot of questions when I’ve called, and once I got my car into the dealer being so kind and helpful. They don’t do sneaky stuff like upselling stuff you don’t need at the moment. I recommend taking your car here.”

“Went in just looking at a used vehicle and ended up having an awesome salesman and manager and walked away with a brand new vehicle. Everything was super easy and I was explained everything in great detail. There was lots of communication and everyone was extremely friendly!”