Mtn View Chevrolet

“If I could give the service department 0 stars I would. My husband and I purchased a Cadillac Escalade from Mountain View Chevrolet in late November and traded in an almost perfect Chevy Suburban in the process. At the time of purchase, we were preparing to leave on a gymnastics trip with our youngest daughter, and we were assured that several issues with the Escalade would be addressed after purchase. Those issues included a cracked driver-side rear TV screen, a front valance that is not properly secured, a dented rear bumper that needs repair or replacement, and a gas cap door that does not open properly and must be pried open. We signed an agreement stating these items would be taken care of within four months. However, once we attempted to schedule the repairs, the experience quickly became frustrating and unprofessional from the service department. Due to the timing around the holidays and having four children, scheduling was already challenging, but we made every effort to follow through. When we finally brought the vehicle in, we were told the repairs would take one to two days at most. We were given a loaner vehicle, which we appreciated. However, using our OnStar app, we could see that our vehicle had not moved or even been started for over 24 hours. When I called to check on the status, I received vague answers and was told the body shop did not know when they could get to it. Because I could not leave my vehicle indefinitely, I asked to pick it up and schedule the remaining repairs for another time. I was told that would not be a problem. When I arrived to retrieve my vehicle, the experience felt extremely uncomfortable. No one clearly communicated with me, and the person who handed me my keys never even introduced himself. It was unsettling and unprofessional. Only the rear TV screen repair was completed. After the holidays, when body shops reopened, I reached out again. Our salesman has been wonderful (not taking anything away from) throughout this process and has done his best to help, but the service management has been incredibly disappointing! I was told a sales manager would contact me, which never happened. Eventually, I was informed that because it had been over 30 days, the remaining issues were no longer their responsibility. This directly contradicts the four-month agreement we signed. I have never dealt with a dealership that operates this way. I know many professionals in the automotive industry who would be baffled by how this situation has been handled. There has been a complete lack of follow-through and accountability from the service department! If you are considering purchasing a vehicle, I strongly recommend going elsewhere. We regret not returning to a dealership we trusted, and that mistake has cost us time, stress, and unresolved repairs. This experience has been absolutely astonishing from start to finish and has taught us that if something seems too good to be true, it probably is.”

“Update 12/30/2025. I used the mobile service today and again... Really happy I bought my truck from this dealership. "Abram" did a great job today with the mobile oil change and tire rotation. Mobile service is the only way to go: no waiting!!! I was so tired of contacting dealers through emails and such that I decided to go in a dealership and talk instead of having to report spam and block all the text and voicemails messages to my phone. The sales people there were very friendly and made you feel right at home. They actually cared about what I was wanting to buy and focused on that only. I found a truck that I really liked and it was outside of the price range that I was shopping for. They made it work for me and I'm so happy that I have all the bells and whistles that I was really wanting from the beginning. Look forward to future business.”

“The service department is woefully incompetent. I have a 2022 Bolt that lost a third of its battery capacity essentially overnight, going from a range of 210 to 160. This is absolutely NOT normal. Mountain View Chevy kept my car for two days before even turning it on and then gave it back to me saying that the only thing wrong was that I had it set to charge to 60%. (It was set to 80% as recommended by Chevy.) They gave it back to me charged to 100% still with range of 160, declaring the product fixed. They thought that where it says “max” (meaning how far the car could theoretically go if it was all downhill and with climate control turned off) that means that’s the battery capacity. How do these people event have a job working on EVs if they don’t have the slightest idea how they work? I called corporate and they were baffled. They said that Mountain View didn’t even open a technical assistance ticket with the technicians at corporate who could have told them this is not right and how to fix it. Corporate also said that, at my car’s mileage and age, it should still have an estimated range over 200. Chevy corporate said they would have Mountain View call me to make this right, and contacted Mountain View myself, begging them for help and they never responded. Now I’m stuck, I need to travel to Nashville for the holidays and can’t reliably get there and the car I paid for that is still under warranty is not getting the service I am guaranteed. I cannot overstate how much I regret even buying a new car I can’t have serviced because they don’t even know how to read the dash.”

“Stopped by Downtown to Mountain View Chevrolet and was not disappointed! I came in looking to trade in my 2013 Nissan Sentra and not knowing what I would drive away with. The whole staff was very friendly and professional! Shout out to John for the great service and for taking his time to help me through the whole process! I will definitely be back in the future for any future vehicle purchases!”

“The best and fastest experience I've had buying a car so far. We were in and out in less than 3 hours (even with the dealership being SUPER busy). The finance team put in some work and got us approved pretty easily even with our less than perfect credit. Will definitely purchase from here again in the future. The staff I worked with were all extremely friendly, personal, and professional. Very straightforward. Most importantly, I LOVE my new car. Fully loaded 2025 Chevy Trax! Thanks again guys!”