Long Hyundai

“This is my 2nd purchase from Long and I am very happy with the service! Jamie Pierce met us at the door andlistened carefully to what I was seeking. She was proactive in giving me the correct info, selection, and friendly, professional care. The financials were quick and efficient , buying a car is never easy, but, it was smooth and pain free at Long. I will update on the additional services, but, so far, great experience!”

“I had a great experience trading in my Sonata for a new Elantra. Ardis and Cedric were both amazing with prompt responses and their customer service was 5 star. I recommend either of them if you are looking to purchase a car. They have over 20 years experience/knowledge and I never felt pressured. They went above and beyond. ~Kim”

“We just had the best experience purchasing a new SUV from Long! Jamie P. welcomed us and let us take several cars for test drives until we found the most suitable one for our needs. She was super knowledgeable and just fun to hang around! We love our new ride and will come back for another if ever needed!”

“I had a wonderful experience purchasing my new Hyundai Santa Cruz. Ardis was outstanding—professional, knowledgeable, and very attentive throughout the entire process. He made sure everything was clear, smooth, and stress-free from start to finish. Their level of customer care and attention to detail truly stood out. I highly recommend asking for Ardis!””

“The process of buying a car is stressful as it is, but this place manages to take it to another level. I’ve unfortunately made the mistake of purchasing both of my cars here. Most recently, this past June, I traded in my Elantra for a Sonata. Aaron, my salesperson, was fine—he did everything he could to get me into the car I wanted and ultimately succeeded. However, the experience overall was far from smooth. Several cars listed online weren’t even available for sale on the lot, which was incredibly frustrating. On top of that, although I already had a pre-approval, there was a misunderstanding and they decided to run my credit anyway, which I explicitly said I didn’t want or need. From there, everything went downhill. The process of paying off my trade-in took almost a month, and when it finally went through, it still wasn’t paid off in full—which a dealership is supposed to handle completely, regardless of the remaining balance. I had to go back and forth with the finance manager, Sean, a few times before they finally agreed to pay the remaining amount per our contract. To their credit, they were friendly and did provide a check for instant deposit, but the situation was completely unnecessary and should’ve never happened in the first place. At this point, I’m convinced that Long Hyundai is either extremely disorganized or just plain shady. A car purchase is a big investment, and it’s disappointing that it’s not treated that way here. As for the service center, I’ve had a few issues in the past with them not following my preferred oil change schedule, but since purchasing my Sonata, they’ve become more familiar with my preferences and have been accommodating—so at least there’s been some improvement there.”