Kia of Chattanooga

“I had a great experience purchasing my vehicle from Kia of Chattanooga! Johnny was fantastic to work with throughout the entire process. He was friendly, professional, patient, and made sure I felt comfortable with my purchase without ever making me feel pressured. Johnny and the entire team went above and beyond to make sure I was taken care of and that I left happy with my vehicle. The whole experience was straightforward and genuinely enjoyable, which isn’t always something you can say about buying a car! I really appreciate Johnny and the team at Kia of Chattanooga for making this such a positive experience. I would absolutely recommend Johnny and Kia of Chattanooga to anyone looking for their next vehicle. Thank you again!”

“I have never left a 1 star review but this experience was completely unacceptable and people need to know about it. I had an absolutely terrible experience that ended up costing me money, four months without my car, countless hours of frustration, and even damaged and missing parts—all with zero accountability from management. I brought my 2018 Kia Niro in for recall work. It was fully operational when I dropped it off. About a week later, I was told the vehicle was no longer operational and that I would need to pay to have it repaired. The service advisor even suggested I pay a diagnostic fee to determine why it wouldn't start. I refused because I did not bring them an inoperable vehicle. After more than two weeks, I was told they had identified the problem as a failed charging actuator. They explained that because the actuator had failed, the vehicle could no longer accept a charge, allowing the high-voltage battery to discharge below its minimum operating level, leaving the car completely inoperable. I was then quoted approximately $600 for the repair. The dealership tried to tell me the failure was my fault because I supposedly didn't charge the vehicle often enough. I have owned this car since new and driven all 100,000 miles myself. I never experienced a single charging issue before bringing it in for recall service. I contacted Kia Corporate and escalated the matter through multiple levels, hoping they would help. Unfortunately, I was ultimately told there was nothing they would do. That experience alone has convinced me this will be my last Kia or Hyundai. After four months without my vehicle, the dealership finally bypassed the charging actuator and was able to get the battery charged so I could get my car back. To this day, I believe something happened while the vehicle was in the dealership's possession. After getting the car back, I now hear a clicking noise when shifting into Park—a symptom of a bad actuator which I had never experienced before fuether convincing me this was 100% the dealer that broke this. In addition, the driver's footrest was broken, the plastic underbody splash shield was never reinstalled after service, and they lost my original charging cable, replacing it with a different one. I have no idea if this one even functions properly. In the end, I had to purchase and will need to install the replacement charging actuator myself. Between the lack of accountability, the condition my vehicle was returned in, and Kia Corporate's unwillingness to help, this has been the worst dealership service experience I've ever had. I cannot recommend this dealership based on my experience.”

“I’ve purchased multiple new vehicles in my life, and this was the best dealership experience I’ve had yet, hands down. Everything was transparent from the beginning. I got the exact vehicle I wanted for the price I wanted, with no hidden fees or last-minute surprises. The deal we negotiated was the deal I received. Jaxson was outstanding. He wasn’t pushy, knew the product well, and acted more like a guide than a salesperson. I always felt like he was helping me make the right decision instead of trying to sell me something. Brian in finance was just as great. He made the paperwork simple, explained everything clearly, and never pressured me into unnecessary add-ons. I highly recommend this dealership to anyone looking for an honest, straightforward buying experience. They’ve earned my business, and I’ll definitely be back.”

“Right off a main hwy this dealership has the best staff that do their best to get you in the car you want. We bought a kia back in 2019 and just went and got bought our second kia sorento 2026 this weekend. The process was in and out in under 2 hrs. I filled out the online application to see if we would be approved and we were. A sales rep. Call and we set up an appointment with Matt. He helped us pick out the one I wanted and some information and just like that we were off with our car. They also do a good job accommodating their customers with drinks and snacks.”

“Great experience purchasing a vehicle from Kia of Chattanooga. I negotiated the deal ahead of time and drove several hours to pick up the vehicle, so clear communication and accuracy were important. The team honored the agreed pricing, had the vehicle ready when I arrived, and the process was smooth and professional from start to finish. Samantha was helpful with coordination and Jaxson made delivery quick and efficient. Matt, the sales manager put it all together. The van was clean, fully prepped, and exactly as expected. Overall a straightforward, honest buying experience — I appreciate how well everything was handled.”