Williams Buick GMC

“Wish I could give No stars! I purchased a 2026 Yukon XL Elevation that was delivered to me on 6/11/26. I live 3 hours away so I worked via text and phone calls to complete the purchase. I went solely on photos and the salesman’s word. I was told the vehicle was like a “demo” having been drove by the dealership owner. The salesman knew I had patients to see and could not take long completing paperwork. The salesman arrived I surveyed the truck and his driver arrived to pick him up. We hurried through the paperwork in the truck and I didn’t even drive the vehicle. Later after finishing my work for the day, I noticed the vehicle had well over the amount of miles it to took drive it from Charlotte to below Fayetteville to me. As we are located just outside of Fort Bragg as my husband is retired military. We have previously purchased from Flow GMC here in Fayetteville and in hindsight, I should have just purchased from them brand new. I was told even though the truck had miles on it, it was never titled so it is brand new. It was sold on it having 4255 miles (once we started negotiations). I was not informed it would constantly be driven! And arrived with 5761 miles. Mind you this was not disclosed to me. Then I contacted the salesman and he had the audacity to send me a photo of the paperwork, I get it I signed it but you told me it was 4255 you didn’t tell me I need to recheck the miles! Lesson learned. Then the general manager called me and proceeded to get sarcastic with me stating I cannot give you back miles or roll the engine back Seriously!?! Didn’t ask for that but it already needs a new oil change. The vehicle is has a numerous paint chips of which I also brought to light that were not in the pictures provided to me. Yes I walked the vehicle over but these were not in the obvious eye and now I cannot unsee them. To make matters worse I was promised blacked out emblems front and rear for the letting kit on the rear and was told it was on backorder and would need to be We Owe You’ed. I was told by the GM I would get the oil changed free of charge to not take away from my first free oil change as it was no fault of my own, I would get the emblems put on my truck once they come in and installed blacking out the lettering in the grill and rear and the paint chips and a tank of gas as they would have to come get my truck add even more miles to get it there do the work and drive it back. I have reached out numerous times and was told it’s on backorder. Now all I hear is crickets for 1.5+ months and now I have reached out to GMC corporate who has told me the emblems actually made it there via my claim # on 6/20!!! No one has said anything! At this point I want what is owed to me and I want this experience to be over with. I gave them an opportunity to rectify the situation and they once again failed. BUYER BEWARE!!!”

“⭐⭐⭐⭐⭐ We had an outstanding experience with Mike Q @ Williams Buick GMC! We purchased a used Lincoln Navigator, and from start to finish the entire process was flawless. The team was professional, transparent, and made everything easy with no pressure or surprises. They answered all of our questions, treated us with respect, and made buying a vehicle a smooth and enjoyable experience. If you’re looking for a dealership that values great customer service and stands behind what they sell, I highly recommend Williams Buick GMC. Thanks again for making this such a great experience!”

“I had nothing but an amazing experience at Williams Buick GMC purchasing a used vehicle!! From the call to inquire about the vehicle to the final sale Michael Quicano, Tony Bryant and the Williams Buick GMC team made my mom and I feel so appreciated and cared for. The finance team even offered me over the Kelly Blue Book value for my trade in, which I did not expect because my car was 19 years old. There were snacks and beverages on site and even a lady selling some amazing desserts, which I brought several lol. My mom and I also donated to those impacted by the earthquakes in Venezuela. It all just felt right. Nothing was forced or rushed. I will definitely recommend others to do business with this dealership. And to close out I was also gifted a car car kit. Williams Buick GMC has a long time customer in me. And I am a HUGE referrer.”

“Casey was great to work with. Very responsive and helptul in getting the numbers together. I appreciate the prompt follow-up when working with someone. Thank you all for your help!”

“I recently purchased a GMC Canyon from this dealership and had the best car-buying experience I’ve ever had. Casey was excellent throughout the entire process. She made everything feel easy and painless. I appreciated how helpful and knowledgeable she was without ever being pushy. She genuinely made me feel comfortable and taken care of from start to finish. If you’re looking for an stress-free experience and great customer service, I highly recommend this dealership, and specifically Casey!”