Hendrick BMW

“I honestly can’t say enough good things about Josh Wilson and everyone at Hendrick BMW. From day one, Josh has been incredibly knowledgeable about every car and has always been upfront and honest with me. I never felt pressured into anything, and I always knew he was giving me the truth, which is something that’s hard to find. Custom ordering my M3 Competition was an absolute breeze. Josh walked me through the entire process, answered every question I had, kept me updated, and made the experience exciting instead of stressful. He made sure everything went exactly how it was supposed to, and I couldn’t have asked for a better buying experience. What has impressed me the most is how I’ve been treated even after buying the car. Anytime I’ve had a question or run into an issue, Josh has made time to help me and has always gotten back to me quickly. He genuinely cares about his customers and goes out of his way to make sure things are handled the right way instead of just doing the bare minimum. I also want to mention that everyone else I interacted with at the dealership was fantastic. Every person I dealt with was friendly, professional, and made me feel welcomed throughout the entire process. Customer service like this is hard to find these days, and it’s the reason I’ll continue coming back to Hendrick BMW. If you’re thinking about buying a BMW, I highly recommend asking for Josh Wilson. He’ll take great care of you from start to finish.”

“From the moment i pull my vehicle into the garage bay i'm greeted with professionalism and assistance. No matter where i’m going the staff asks if i need assistance with anything. Anytime i bring my vehicle in for maintenance it doesn’t have to be returned for the same issue. They fix it right the first time and check it over to make sure it doesn’t need anything else. They suggest any preventative maintenance but don’t push it on you. I highly suggest bringing your vehicle to this location. Also their waiting room will keep you full on snacks and good coffee.”

“My experience with BMW has been exceptional from beginning to end. I, without hesitation contribute this to Retail Business Manager Marlon Perez. The level of professionalism, attention to detail, and genuine customer care truly stood out. Marlon Perez made the process feel smooth, welcoming, and effortless, and I always felt respected and valued as a customer. BMW consistently delivers on both quality and service. The vehicle itself exceeds expectations—beautifully designed, incredibly well-engineered, and an absolute pleasure to drive—but what really makes the experience stand out is the team behind it. Their communication, follow-through, and commitment to making sure everything was handled perfectly made a lasting impression. It’s rare to find a company that combines luxury, performance, and customer service this well. BMW absolutely does, and I can confidently say this has been one of the best experiences I’ve had with any brand. Highly recommend. I’m super grateful and could not recommend a better connection than Marlon if you are interested in heading to this Hendricks BMW of Charlotte!”

“I want to sincerely thank Lance Darby for his outstanding support and exceptional customer service throughout my vehicle purchase. From the start, I shared what I was looking for, and he went above and beyond by finding multiple options for me to consider. He took the time to make sure I had choices that truly matched what I needed. The entire experience was smooth, stress-free, and genuinely enjoyable. Thanks to his dedication and effort, we found the perfect truck that checked every box I was looking for. I’m incredibly grateful for my new vehicle and for the chance to work with someone who made the process so easy. I highly recommend working with Lance Darby for any vehicle needs. His professionalism, communication, and commitment to helping his customers stand out. Thank you again, Lance!”

“We would love to first say (Thank You and Outstanding Job) to Lance Darby and Sean Pires. What a wonderful car buying experience we had at Hendrick Mini Preowned department on Independence Blvd, Charlotte. Purchasing this preowned Mini Countryman for our daughter was fun and exciting! My wife and I now have purchased 4 vehicles from Hendrick Mini/Bmw. Thanks to their continued commitment to the client and offering a huge selection of quality vehicles, we will gladly return. Lance Darby in sales department is so patient, professional and thorough, making it a stress free buying experience! Even with having a trade in, the process was seamless. Sales Manager Sean Pires your involvement with this sale was greatly appreciated by my wife and I. Follow through from start to finish was impeccable with these two gentleman. We highly recommend asking for and purchasing your next vehicle from Lance Darby at Hendrick Mini.”