Candy Ford

“I had all the maintenance completed on our 2017 Escape for years. This included the oil changes with confidence in their work. Until, after number of oil changes, I checked the oil level the day after an oil change and noticed no oil showing g on the dip stick. I took the Escape back up to them, they verified it was over a quart low on oil,an added oil. This happen 2 more times and again I would check the oil level I left the dealership and discovered the oil level was low. They added oil. The 4th time this happened. I checked the oil. Again it was low, and I told them. They came out and confirmed it was low. This time I watched them add a quart of the WRONG OIL, 5W - 20. I told them it was the wrong oil. The oil fil Cap reads 5W - 30. TThey pulled in back in the shop and said they would drain it and add the correct oil and change the filter. I haven't had them change the oil since then. I was very disappointed and lost trust in them completely. I live in Charlotte and it was so convenient to take the Escape to them for maintenance. I never received an apology or explanation for the error since my last visit in October 2023.”

“The staff at Candy are wonderful. They are always ready to help with any repairs or regular service is needed. Jason Dykstra is really helpful, and does what he can to be sure we have our vehicles back in a timely manner.”

“Candy ford provided the best service on my F250 King Ranch and replacing the rear shocks. They completed the service quickly without issues. The truck rides 100% Better now. Thanks team.”

“I had an amazing experience with Candy Ford in Charlotte, MI! I scheduled an oil change for my Ford F‑150, and their customer service went above and beyond. They picked up my truck from my home and delivered it back to me once the service was complete — talk about convenience! The whole process was incredibly smooth, and the team was professional, friendly, and efficient. It’s rare these days to find a dealership that offers this level of personal service. Candy Ford has definitely earned my trust and my business. Highly recommend!”

“I took my vehicle here for a recall on my camera. My check engine light was on so I asked them to check the issue with that as well. I was charged $600+ for them to diagnosis my vehicle and fix absolutely nothing on it. They noted that I declined to have the recall fixed, which was also not the case— it was the whole reason for the visit to start with! I declined to replace my engine (with only 88,000 mile on it) to be fixed for $9,800. They charged me $59 for garage supplies (what does that include, towels?)on a vehicle they fixed nothing on. Additionally, the claimed to have called me numerous times to discuss my vehicle, but I never received a call or follow up until I called. They had my email and never attempted to contact me there. I believe they saw a young female and behaved accordingly. Highly disappointed. My parents have bought numerous vehicles from here and will not return after this experience for me and I surely will not return for service.”