Genesis of Charleston

“The service at this dealership was impeccable. The best experience I’ve had at a dealership. Warm, friendly staff who were transparent. The vehicles are absolutely gorgeous and high quality. I can be a tough cookie to impress…if you’re considering a beautiful, new car with all the bells and whistles, check out Genesis of Charleston.”

“I want to thank Josh in the service department for taking great care of me when I brought my car for a/c repair. He kept me up to date during process and either answered my calls or called me back within a few minutes. He also went to bat for me with corporate to make sure I was covered. That's the way to take care of your customers. Thanks, Josh!”

“I regret trusting CJ, a service member, at this location to attempt to repair my luxury vehicle. I spoke with Frederick, a salesman, about looking to trade my vehicle for a G70 after my repairs by CJ were complete in order to receive full value for my trade. The service manager & Frederick suggested that I allow CJ to do my repairs after hours prior to making a new purchase. However, CJ was already in possession of my vehicle going on 30 days. CJ lied multiple times before & throughout having my vehicle about completion times which he stated should only take a couple of days. Prior to having my vehicle delivered to him on March 9th, I double checked with him to make sure he was in possession of the special tools he would need to complete the repairs. CJ agreed that he was prepared to complete my repairs in a timely manner but what I discovered is that CJ cannot be trusted. He never fixed my car, he only removed my hoses, sensitive components and connections around & on the top of my engine after the first three weeks of having my car. CJ's communication skills are horrible, he is inconsiderate, inconsistent, unreliable, unprofessional and had more excuses than I have ever heard in my life. He left my engine exposed to dust dirt and several other foreign particles for an additional two weeks that could damage my vehicle. CJ also allowed my car battery to go dead because somehow my trunk was left open. He even said we were family but he disrespected me and showed his true colors by how he treated my vehicle carelessly and told so many lies which inconvenienced me on so many different levels. He is also a backyard mechanic that talks a good game and doesn't deserve to operate his own shop because several customers would be upset. I'm now in the process of having my car towed again from his relatives residence & it is now April 2nd. If you are looking to have your car repaired outside of this company, then I highly encourage you not to allow CJ to touch your car at all!!! I'm hoping the new diagnostic test I receive today, almost 30 days later doesn't discover damages to my vehicle due to CJ's faulty work ethic. I'm still buying the G70 soon. This is just a minor setback for a major comeback And definitely is a humongous lesson learned!!!!! DO NOT ALLOW CJ TO DO ANY REPAIRS FOR YOUR CAR!!!!”

“It’s rare to have an amazing experience negotiating a vehicle purchase but we did,working with Fred, Reggie and Glenn with our recent purchase. Fred was very knowledgeable and patient with us, he explained the pros and cons of leasing versus buying and the various deals Genesis was offering. Reggie, the dealership manager was respectful and we never felt pressured into purchasing. This is our second vehicle purchase, we got a good price on our trade-in and they listened to our needs; we feel like we got a nice deal on our luxurious new car. If you are looking, don’t hesitate to call on Fred, he’ll take care of you like he did us”

“I recently had my car serviced at Genesis of Charleston, and the entire experience exceeded my expectations from start to finish. Kyle, Brendon and the rest of their team were very professional, attentive, and genuinely committed to making the process smooth and stress free. From the moment I arrived, I was greeted warmly and treated with the kind of courtesy that makes you feel like a valued customer, not just another appointment on their schedule. The service advisors Brendon took the time to explain everything clearly, answered all my questions, and kept me updated throughout the visit. That level of communication alone sets them apart. The technicians did outstanding work, my car feels better than ever. It’s clear they take pride in what they do and pay attention to the details that matter. The waiting area was clean, comfortable, and well appointed, which made the short wait even easier. The environment is very Zen with soothing water fountains, a large window allowing me to see my car being worked on, and I had access to coffee, tea, soda, and water all complimentary. Overall, Genesis of Charleston delivered a truly premium service experience. It’s rare to find a dealership that combines professionalism, transparency, and genuine hospitality so well. I’ll absolutely be returning for future service needs and highly recommend them to anyone looking for top tier care for their vehicle.”