Ed Rinke Chevrolet Buick GMC

“**1 Star – Worst Dealership Experience I've Ever Had** I would strongly advise anyone considering doing business with Ed Rinke Chevrolet in Center Line, Michigan, to think twice. I leased what I was repeatedly told was a **"new" Chevrolet Blazer.** I was told the mileage on the vehicle was simply because it had been **driven from another dealership in another state.** That explanation never made sense, considering new vehicles are commonly transported on vehicle carriers rather than driven hundreds of miles. I later discovered the truth was much different. Not long after taking delivery, I began noticing numerous issues: * The driver's side **Blazer emblem was missing.** * The vehicle has required **three alignments** and still has handling issues. * The digital dashboard/speedometer has failed multiple times, with warning lights illuminating like a Christmas tree. * I completely lost all functionality of the steering wheel buttons. * While cleaning the vehicle, I found **shattered window glass hidden deep in the crevice of the rear seat**, raising serious concerns about the vehicle's history. * The vehicle is now **leaking oil.** After pulling the Carfax report myself, I discovered information that was never disclosed to me before I signed the lease. According to the report, the vehicle had been involved in an accident and had previously been used as a **service loaner/rental vehicle** for customers while their vehicles were being serviced. It was represented to me as a **new vehicle**, yet I later learned it had a history that should have been disclosed. When these issues continued, I met with both the owner and the sales manager to discuss a buyback or potential lemon law resolution. Rather than taking responsibility, they offered to put me into another vehicle with **even more miles**. After everything I had experienced, I no longer wanted another GM vehicle. As more problems developed, I returned to the dealership hoping for a reasonable resolution closer to the end term of my lease. Instead, I was met with what I felt was complete disrespect. The owner became confrontational, raised his voice, and would not even provide his name during our conversation over the phone. I had later spoke with a manager who treated me as though I was an inconvenience rather than a customer with legitimate concerns. Instead of attempting to resolve anything, he simply Googled GM Customer Service in front of me, wrote down the phone number, and told me, *"You can speak with someone on their team or hire a lawyer."* He then handed me the card. I placed it back on a desk because I was already aware of those options that was exactly why I had come to the dealership in the first place. I was looking for accountability and customer service, not sarcasm or dismissal or if I needed a guardian and parent along my side. This entire experience has been incredibly disappointing. I feel I was misled about the vehicle's history, left to deal with repeated mechanical issues, and then treated with disrespect when I sought help. A dealership's reputation isn't just built on selling cars it's built on how it stands behind its customers when something goes wrong. Unfortunately, that was not my experience with Ed Rinke Chevrolet. I hope my experience encourages others to thoroughly research any vehicle, obtain the vehicle history report before signing, inspect the vehicle carefully, and ask detailed questions before making a purchase or lease.”

“I recently worked with Paul Tiska at Ed Rinke, and the experience was outstanding from start to finish. Paul was professional, knowledgeable, and genuinely focused on helping me find the right vehicle without any pressure. He took the time to answer all of my questions, kept me informed throughout the process, and made everything smooth and stress-free. What stood out most was his honesty, communication, and commitment to customer service. It's clear that he truly cares about his customers and wants them to have a positive experience. If you're looking for someone who is easy to work with and goes above and beyond, I highly recommend asking for Paul Tiska at Ed Rinke.”

“Overall, my experience with Ed Rinke Chevrolet Buick GMC was positive, and the customer service provided throughout the process was good. There were, however, a couple of hiccups along the way that impacted the buying experience. One issue involved the initial sales process. After first connecting with one salesperson, there appeared to be some confusion among the sales staff, as other team members reached out afterward to take over the deal. This created some uncertainty regarding who was handling my purchase. Additionally, there seemed to be a lack of communication and coordination between different departments within the dealership during the buying process, which led to further confusion at times. That said, once these issues were identified and addressed, the remainder of the process worked itself out very well. My Salesperson Casi Picklo was able to resolve concerns, and I am very pleased with both the vehicle and the overall outcome. I would certainly return to Ed Rinke for future business and would also recommend the dealership to friends and family, many of whom have been impressed with and enamored by the vehicle I purchased.”

“Buying my truck from Ed Rinke was an absolutely amazing experience. My salesman was Brandon and he made the process amazingly simple and straight forward. It was truly a pleasure to work with him and I fully intend on buying another vehicle through him and Ed Rinke again. Truly appreciate how amazing they were. I think I only spent a total of an hour between test drive and purchasing the vehicle. I can’t say enough nice things about just an absolute pleasure.”

“The reviews about Erin are correct. I’ve complained to the GM Customer Service line many times. She’s belittling and degrading. Truth is she knows nothing about cars. This dealership uses high pressure sales tactics, and their service center is terrible. I have videos of my car malfunctioning, but they state “nothing is wrong with the car.” I won’t be using this dealership anymore, and I’m seriously considering not using GM anymore. ** Update: I will not be contacting the dealer to “restore” my relationship with them like they have posted below. I am paying $1,100 dollars for a rental car I did not damage because I didn’t see a torn tire when I picked up the car. The dealer is accusing me of lying stating nothing is wrong with my car when I have videos of the car malfunctioning and now they’re accusing me of lying about damage done to their rental car. No respect or dignity from this dealership. I can’t wait until my lease is up so I can walk away.”