Cambridge Motor CAR

“Bought a Honda pilot from Cambridge Honda in 2013. Since then, the service department has been nothing but top notch. They have always been honest, reasonable, and truly amazing to work with. Joe especially is one of the nicest people you will ever talk to and get to know in the service industry. He always kept me informed with the cars issues and made good service suggestions. Unfortunately, Today was my last day at Cambridge Honda as I have moved on to a different vehicle. I will miss going in and talking to Joe as he has been nothing but the best over the years to me and my family. I strongly recommend the service department here and the entire team is well equipped with some awesome service advisors and technicians of course. Thank you Cambridge Honda.”

“**1 Star** I was genuinely interested in purchasing a vehicle from Cambridge Honda, but the experience was frustrating enough that I decided to walk away. Before making a several-hour trip, I requested two simple photos of the underside of the vehicle because it spent its life in Massachusetts and I wanted to check for rust. Instead of answering my request, I repeatedly received responses telling me to "come in and see it" or links to the online listing that I had already viewed before contacting them. Over the course of five to seven emails, I asked multiple times for the same photos. I was even told more than once that they could provide a walk-around video, but despite those promises, no video or photos were ever sent. Every response seemed focused on getting me into the dealership rather than addressing a straightforward request from a serious buyer. I eventually replied asking them to either provide the requested photos or stop contacting me. Even then, the response was another invitation to come in instead of simply fulfilling the request. A dealership should listen to what a customer is asking for. In today's market, sending two photos takes only a few minutes and can save both the customer and the dealership time. Instead, I felt like I was dealing with a sales process designed to get me in the door at all costs, rather than people interested in earning my business through responsive customer service. If this is how they handle a simple pre-sale request, it doesn't inspire confidence in how they treat customers throughout the rest of the buying process.”

“I highly recommend Cambridge Honda and Joe Penebre on the service desk. It was very easy to book an appointment online at Cambridge Honda. Joe made the experience simple and stress free. They offered a free shuttle to nearby locations while I waited and were prompt in taking me in, diagnosing the issue, and resolving the issue all in one day. Joe was also great with communicating what was going on in real time and calling me back in when my car was ready for pick up. I will definitely be coming back to Cambridge Honda with any issues big or small.”

“We researched multiple dealerships online all over Massachusetts and landed at Cambridge Honda based on their specials. Our first visit with Ruben in sales was wonderful and stress-free. Roman in finance finished the process and was amazing. We left with a beautiful car and a price that works great for us. I have already told multiple people about our awesome experience at Cambridge Honda.”

“I went into the service center with out an appointment, I thought I would have to wait or be given an appointment to come back, but I was taken right away. I only had to wait for a little bit over an hour to get my service done. I think that was very very nice of them to accommodate me at such a short notice, I appreciated everything everything checked out. They did all the oil change rotate the tires and told me everything is fine for the winter thank you guys so much.”