Napletons River Oaks Cadillac

“Dereka was absolutely fantastic to work with! She helped my husband and me purchase our Cadillac LYRIQ, and the entire experience was smooth and stress-free. She was incredibly patient, answered all of our questions, and never made us feel rushed or pressured. She truly listened to what we wanted and was willing to work with us to make the deal happen. Her professionalism, honesty, and friendly attitude made buying a new vehicle enjoyable. We really appreciated how responsive she was throughout the process. If you’re looking for someone who genuinely cares about her customers and goes the extra mile, I highly recommend asking for Dereka. Thank you for making our LYRIQ purchase such a great experience!”

“Purchased a beautiful Cadillac XT4 today at Napleton River Oaks Cadillac. Tavona, sales rep, greeted me at the door. She was terrific! Smart, friendly and very helpful! Got a wonderful deal. Been buying cars from Napleton dealers for 40 years. And Rick Garcia was great as well, with all the paperwork issues. I’d never go anywhere else to purchase a car!”

“I had a 12:00 PM appointment to have my son's window inspected (a window that had previously been repaired by the dealership) and to have a front license plate bracket installed. Despite having an appointment, I was not informed until 1:30 PM that my vehicle was finally being taken in for inspection. At approximately 3:30 PM, I received a video message stating that the window motor was bad and that the under cover needed to be replaced. From 3:30 PM until 5:00 PM, I repeatedly called and messaged my service advisor, Aurila, but received no response. When I finally reached her, she was unable to provide any answers because the technician had already left for the day. She assured me she would call me first thing the next morning at 8:30 AM. The following morning, between 8:30 AM and 10:00 AM, I again called and sent messages but received no response. Frustrated, I drove to the dealership. When I arrived, I stood directly in front of my service advisor while she was on a personal cell phone call. She did not acknowledge me, finished her call, shuffled some papers, and walked away. I then spoke with the service manager, Phil, and explained my concerns regarding the lack of communication and customer service. He said he would look into the matter. A few minutes later, Aurila approached me and discussed the cost of the under cover. At that point, I told her I simply wanted my keys so I could leave. Her response was that I would need to pay $199. I agreed because I wanted to be done with the situation. My biggest issue was not the repair recommendation or the charge—it was the complete lack of communication, follow-up, and professionalism throughout the process. Having an appointment should mean something, and customers deserve timely updates and basic courtesy. Unfortunately, this experience fell far short of those expectations. Things happen, but communication is the key to satisfaction.”

“The experience I had at River Oaks Cadillac, working with my salesperson Eric and sales manager Lovell was awesome! I left there feeling fully satisfied with the service/treatment and my purchase! I must be honest, the only reason my review is 4 stars instead of 5 is because less than a week after my purchase, the check engine light came on and it was a small part that needed replacing. The cost was something like $125-$175, not too expensive, however, in principle and integrity, I felt that due to the timing of this issue, this was a cost that should be absorbed by the dealership. When I presented this issue to my salesperson, he called his higher ups and I was told that since I didn’t purchase the warranty they couldn’t help me. I was disappointed and felt that this would have been a good faith gesture to further my confidence and relationship with the dealership. So as it stands, if not for the service I received from Eric and Lovell, the stars would be more like 3.5.”

“Tavona Binion was an excellent salesperson—professional, knowledgeable, and truly helpful throughout the entire process. She made sure I found the perfect car for my family, and I couldn’t be happier with my 2023 Cadillac CT4. Everyone at the dealership was extremely kind and welcoming, which made the experience even better. I highly recommend going to see Tavona if you’re in the market for a new car!”