Graff Kia of Chesterton

“Everyone here is fantastic and they meet or exceed promised times. Megan in service is great with keeping up to date on repair progress and getting me over to a mechanic who can answer other questions. They also send video of what malfunction your vehicle is having before asking you to approve or deny that specific repair. Prices are fair in relation to what a book hour is for mechanics. They changed my knock sensor (warranty part), replaced my valve cover and gasket as well as changed my oil. My price was 406. They also towed it from Midas in Valparaiso. I thought this was more than fair. I didn't pay for the warranty work, the cost was from the rest. Because of the great service we have received over the years (it's been twice in 100,000 miles), we will likely be buying from Graff in the future when we decide to buy a newer vehicle. Thank you for such honest repairs, fair prices, and great work.”

“I had a great experience. Process was quick, effortless on my end, and Julianna was THE best. I feel like she listened to me and found me exactly what I asked for and wanted. Highly recommend asking for her!”

“Brian was absolutely exceptional from start to finish. After previously taking my brand-new Kia with less than 2,000 miles to the Kia dealership in Michigan City and having a very disappointing experience where my issue was never resolved, I was beyond frustrated. Thankfully, I decided to take my vehicle to Graff in Chesterton, where I had the pleasure of working with Brian, and it completely changed my perspective on dealership customer service. From the moment I arrived, Brian was professional, knowledgeable, and incredibly attentive. He identified the issue immediately, arranged a rental car for me while parts were being ordered, and kept in consistent communication with me throughout the entire process. His level of care and dedication truly went above and beyond anything I’ve experienced in all my years of owning a Kia, and I’ve purchased about five in a row at this point. Honestly, I assumed Brian was the service manager because of how exceptional he was at handling everything, and I was shocked to later learn he was a service technician. His professionalism, communication, and customer care were outstanding, and in my opinion, he deserves to be leading that department. When I picked up my vehicle, not only was the issue fully resolved, but my car was sparkling clean and looked just as beautiful as the day I bought it. That extra attention to detail meant so much. Brian has earned my loyalty completely. I will not taking my vehicle anywhere else, and I will absolutely continue purchasing my vehicles through Graff. Prior to Graff taking over, I had always purchased through Bozak, but experiences like this are exactly why loyal customers stay loyal. I truly cannot thank Brian enough for the incredible service and care he provided.”

“All the staff were friendly and easy to work with. The whole process was simple. They had all the paperwork waiting for us when we arrived so we could enjoy our new car. I highly recommend Graff Kia!”

“Buying process was seamless, it really helped that we already knew exactly what we wanted. Felt a bit bad arriving rather late, but everyone was incredibly hospitable and accommodating. I was super happy they had the exact vehicle I wanted with all the features on my wishlist. I would definitely recommend them.”