Maus Nissan of Brooksville

“Went in for an appraisal for my '23 Nissan Sentra today. Marissa was fantastic, 6/5 Stars for customer service. Made me feel at home. Perfect balance of not being pushy, but getting down to business efficiently and cordially . Free coffee and cookies were offered for my diabetic dad who tagged along and had a little blood sugar thing. Manager quoted me a reasonable offer on my car, which actually turned into a generous offer, were I to buy a new car from him same day. Unfortunately, I'm not in the market for another Nissan (great cars, excellent engineering, just wanted to try a Toyota this time around, and they didn't have the exact make/model I'm shopping for). Highly recommend Maus Nissan of Brooksville, if you're in the market for a Nissan. Bought another car from them in '23, and it was similarly great experience.”

“Travis, Tim , Lauren and Noah helped My girlfriend and I find beautiful vehicles! They did the best they could to lower our prices and make the banks work with us. We were with them all day and they made things right! We both appreciate their service and time. Much love to Maus Nissan :D”

“While the staff was friendly, my overall experience was frustrating due to poor communication and unmet expectations. I felt pressured into purchasing a car that I was unable to see in person, as it was located at another dealership. I was assured I would receive photos and a video the same day and that the car would be delivered the next day, certified and in good condition. Unfortunately, that was not the case. Communication was extremely limited, and I was given the runaround for several days with no clear updates. The video I eventually received—two days later—was short and grainy, and I still had no timeline for delivery. I was later informed there was a delay due to a radio update, which I was completely understanding about. However, I didn’t receive the car until four days after purchase (bought Sunday, delivered Thursday afternoon). When the car arrived, it was dirty and the screen/radio had not been replaced as expected. I had to bring the car back in for them to confirm the issue, at which point I was told the part would be ordered and replaced the following week. I received a call Tuesday saying the part hadn’t arrived yet but was expected the next day. Since then, I’ve had to follow up myself for updates, and despite being told I would receive a call Saturday morning, I’ve still heard nothing. I understand that delays happen and that people get busy, but purchasing a $35,000 vehicle comes with certain expectations. Being given repeated assurances that aren’t followed through on is disappointing and avoidable with better communication. In the end, I do love the car itself. I just wish the process had been more transparent and customer-focused rather than feeling rushed and sales-driven. This experience reinforced why I’ve typically avoided dealerships, and it makes me very hesitant to go through one again.”

“Great initial experience with the sell rep i worked with Tim went the extra mile that's for sure! The same goes for Jesse as a sales manager he does a great job working with customers, and even the Finance individual i had the privilege to work with making the process quick and easy. Coupled eith good variety for both used and new vehicles. Now for reasoning behind the 3 star review... the Finance personnel i spoke woth regarding updates for registration which I understand may not be in the realm of which you control, but being sparky or rude in general isn't a great way to interact eoth people. Personally I think they would highly benefit from trading some customer service pointer from Jesse, Tim, or even the alternative Finance manager.”

“Overall great experience. Buying process was easy. Only issue was car was sent back to detail and once I had got a good chance to look it over the next day after traveling from Florida to Georgia, there was no owner’s manual with the car and the detail crew had miss getting the 2 already eaten sucker sticks and 1 not eaten sucker from car.. However the salesman was very great to work with and was not pushing to make a sell but wanting to make sure I was satisfied with what I was buying!!”