Brookshire Hyundai

“Went to look for an affordable car just to take me to and from work. Went for a 7000 dollar car. They treated me as if I was buying their highest end vehicle. Amazing treatment. Parker made sure the issue with my car was handled. Car runs great and is an amazing gas saver”

“I had a great experience working with Ken Eborka at Brookshire Hyundai. I had done a lot of research on the exact truck I wanted, a white GMC Canyon AT4X, and found it listed at Brookshire Hyundai through CarGurus. I sent in an inquiry, and Ken responded very quickly. He even sent me a video of the truck, which I really appreciated. During the negotiation process, Ken did a great job listening to my point of view and working with his team to get my questions and requests resolved. He was professional, responsive, and had a great attitude through the whole process, even though I know I am not always the easiest person to deal with. Ken worked hard to make the purchase easy and painless, but the biggest reason I would go back to him in the future is what happened after we finalized the deal. We agreed on everything Friday, and the plan was to have the truck delivered to my house in the DFW area. Ken could not secure a driver until Tuesday, and he knew I would be disappointed. Instead of just telling me that, he personally delivered my GMC Canyon AT4X to my house on Sunday morning. I was honestly shocked when I walked outside and saw him there with my truck. We shook hands, exchanged keys, and I still made it to church on time. That kind of customer service is rare. Ken went above and beyond, and I would absolutely recommend him to anyone looking to buy a vehicle from Brookshire Hyundai. Thanks Ken! ~Doug”

“I had an amazing experience with Art and Jay! Everyone was so sweet and helpful. The dealership was spotless, and they had a huge variety of cars to choose from on the lot. Financing was super easy, and I was able to trade in my old car without any hassle. Highly recommend!”

“Frank at Brookshire Hyundai made our experience smooth, transparent, and completely pressure-free, a first for me when dealing with the automotive industry. From the moment we stopped in, he gave us space to look at the vehicle on our own, answered our questions clearly, and then stepped away so we could talk through everything without feeling rushed. What stood out most was that Frank focused on educating us, not selling us. He only made suggestions when we asked, and otherwise provided the exact information we needed to feel confident in our decision. He was patient, knowledgeable, and honest throughout the process. Frank has also been proactive after the sale, helping address a few concerns with the Palisade, including cleanliness and items that should have been handled before delivery. I also want to recognize the broader Brookshire Hyundai team. Since the new owner took over in late 2025, I’ve noticed a real change in the culture at this dealership. The team says they value transparency and want to help change the reputation of the industry, and based on my experience, they are doing it the right way. Ask for Frank if you want to be taken care of.”

“⭐ 1 Star – Poor Service Experiences I’m writing this while sitting in the service lane at Brookshire Hyundai. I’ve been here for about 45 minutes waiting in the service line, and no one has approached my vehicle, acknowledged me, or asked what I needed. I came here to either schedule an appointment or have my vehicle looked at, but the lack of basic customer service has been disappointing. This is actually my second negative experience here. The first time I came in for service on my 2018 Hyundai Elantra GT, I was recommended an engine valve replacement and cleaning. Unfortunately, the issue I brought the vehicle in for remains, so I came back today hoping to get it addressed. Instead, I’ve spent nearly an hour sitting in the service lane, with no one checking on customers. The only reason I came to Brookshire Hyundai in the first place is that it’s closer to my house. Unfortunately, I’ve regretted it both times. For anyone looking for Hyundai service in the area, I strongly recommend West Park Hyundai. I’ve always received great service, clear communication, and transparency from their team. At this point, I’m going to cut my losses and count them as a lesson learned. I won’t be returning here for service. (FTR 😏 I wrote this with ChatGPT; however, it pretty much captures my sentiment.)”