Pat Clemons Inc
1720 S Marshall St, Boone, IA 50036
Google Customer Reviews
Ashley McDonaldOct 16, 2024
Rating:1 stars out of 5 stars
Rating:1 stars out of 5 stars
“Only giving them a one because I can’t give them anything less. The service department is absolutely the worst. My vehicle sat there for nearly 4 months untouched due to the service department not doing their job and checking into any warranty that I had on my vehicle. It was essentially my job to tell them I had it and it wouldn’t have sat there for so long. Never once got an update on the status of the vehicle, the only call we got was to tell us we’d owe them $1700. But when they found out we had warranty and it would only cost us $100, to the back of the line it went. Also, service writer told us that basically if we had bought our vehicle from there it would’ve had first priority. Soooo how long was our vehicle going to sit there just because we didn’t buy it from there. Try to keep things local and it backfires. Certainly will never take a vehicle here again, nor will I ever buy anything from here. Worst experience of my life.”
Bernard LeongFeb 4, 2025
Rating:1 stars out of 5 stars
Rating:1 stars out of 5 stars
“Bait and switch - they advertised no payments for 90 days; then when we spoke the salesperson said, it doesn't apply to the new vehicle I am looking at...
Same with the 0% interest, advertised on the vehicle I was looking at, but then the bad news, it doesn't apply to the vehicle I was interested in
So I am not interested in giving this dealer business”
Terry AndersonSep 25, 2024
Rating:1 stars out of 5 stars
Rating:1 stars out of 5 stars
“We have taken our GMC Terrain in several times because of speaker vibration.
The service Department replaced the antenna, still had the vibrations. We brought it back to the dealer and they replaced the radio, still had the vibration. Took it back again, they stated they could not recreate the vibration, but turned the balance of the speakers to the back right side. Took the Terrain back a couple more times . This last time they said it could be something to do with the GPS system and wanted us to pay 700 for parts to see if that might help.”
John sorensonDec 26, 2024
Rating:5 stars out of 5 stars
Rating:5 stars out of 5 stars
“Top Notch Service And Deliership....I Would Highly Recommend This Dealership for Service or Your Purchase On A New Or Used Vehicle
John E Sorenson
D&Js Complete Tree
Service Inc”
Chad PommrehnFeb 8, 2024
Rating:1 stars out of 5 stars
Rating:1 stars out of 5 stars
“Deceptive practices do get you through the door because they will apparently say anything if it gets you through their front door. Email exchange was all lies and they back pedaled blaming the people they pay to represent them in the email. Guess I should have known based on reviews.
Reply to dealership response:
Although a response to a review is common practice let’s dissect your response to what my review stated. First, yes there were 26 emails exchanged between your company representative and myself discussing the “upside down promotion.” Your reply states “if you weren’t getting along, I doubt that would have lasted more than one or two emails at the most.” Where in my initial review did I state I did not get along with your representative? I stated what was emailed to me was a lie, which it was based on the definition “to make an untrue statement.” I did not state we did not “get along.”
Secondly, you wrote back, “because of one human making a mistake does not make the whole store full of good employees bad people, nor did they “back pedal.”” Again, where did I state your employees were bad people? I did not state that, what I stated was the use of deceptive practices to get potential buyers in your store. As for the back pedaling- definition is to retract a previous statement or stance made. The company representative made a statement that to my knowledge was the truth and based on this statement I visited your store. However, after discussing with the in store manager it was discovered that the call center/email communications department has been routinely telling interested parties false statements based on this “promotion.” The sales manger stated this has been routinely happening, if it has been routinely happening that your company representatives have been making false statements to perspective parties then why hasn’t this been handled before now? Why hasn’t there been a statement made to the general public about false information being given by company representatives? One could hypothesize that the company is okay utilizing deceptive practice to get people through the door and then attempted to convince them to continue with services despite the initial statements being false. If you would really love a chance to make it up to me and provide a better experience, the initial correspondence with your company representative would be upheld.”