Bloomington Acura Subaru

“UPDATE: In reply to their response, their reasoning was “the previous owner wants to keep their plates”—despite it being on the car. Overall shady with excuses. I had a disappointing experience with Bloomington Subaru/Acura. From the start, I felt they were dishonest. They told me the vehicle needed new plates because the previous owner wanted them, but in Minnesota, plates stay with the vehicle, so that was a red flag and made me feel uneasy, like they weren’t fully knowledgeable. During the paperwork process, I was pre-approved with Chase for about 7% interest, but the dealership told me the application had multiple issues. Since this was my first auto loan, I wasn’t familiar with how everything worked, and I ended up signing their new application, which reflected a higher rate of around 9%. Later, Chase called me personally to confirm I was approved for 7%, and when I mentioned what the dealership had told me, they assured me that nothing was wrong with the initial loan and that the issues were relatively easy fixes. Afterwards, I noticed the interior had major duct tape residue on the passenger side center console… something that totally should’ve been seen during their inspection and cleaned. The whole situation felt scummy. After I tried to call the dealership to ask questions about the discrepancies, they didn’t respond. The salesman was great—friendly and helpful—but the finance department left a lot to be desired. Overall, I felt misled and uncomfortable with their honesty and transparency. Just refinanced to get a great rate of 4%, never trusting them again. On the bright side, the car runs and looks great.”

“I had an amazing experience working with Bill Long at Acura of Bloomington. I came in to sell and trade my car, and he made the whole process easy, straightforward, and stress-free. From the moment I arrived, Bill was welcoming, professional, and genuinely helpful. He took the time to explain every step in detail, answered all of my questions, and made sure I felt comfortable with each part of the process. What really stood out to me was Bill’s honesty and patience. He gave me a fair value for my trade-in, and there was never any pressure or rush. He worked with me to make sure I got the best deal possible, and he handled all the paperwork quickly and efficiently. I truly felt like he was looking out for my best interest, which is rare to find in car sales. Selling or trading a car can sometimes feel overwhelming, but Bill turned it into a positive experience. I left feeling confident, respected, and very happy with both my trade and my new car. If you are looking to buy, sell, or trade, I highly recommend asking for Bill Long ,you won’t be disappointed!”

“We worked w/ Jared O. Overall, we had an enjoyable experience; felt genuine and didn’t give me that yuck salesman feeling. We went to look with one specific vehicle in mind and that’s the one we ended up purchasing so I can’t speak to his sales tactics or knowledge on vehicles as that wasn’t at play, here. There were a few minor details we wanted corrected prior to closing the sale and he was happy to oblige. He (and his team) were fair with valuing my trade-in. This was my first dealership purchase, personally so although I was dreading this experience - it was surprisingly, rather painless. I LOVE my new vehicle! Thanks Jared!”

“Great inventory and unexpectedly great prices :)). From sales to financing all the Consultants are very personable and knowledgeable. I highly recommend. Cannot say enough of how wonderful my experience was.”

“I recently purchased my new car through Bill Long at Acura in Bloomington, and I genuinely can't speak highly enough of the experience. Bill was an absolute joy to work with—clear, direct, and incredibly professional. He communicated everything without sugarcoating, respected my time, and was always punctual. No games. No pressure. Just honest, top-tier service from someone who clearly takes pride in what he does. In a world full of pushy sales tactics, Bill is a refreshing change. If you’re even thinking about buying a car, make sure you talk to Bill Long first. He sets the gold standard for customer experience in the auto industry.”