Berkeley Honda

“These people stole $2500. I understand my credit is not the best right now but it's not a reason to try to sell me a damaged car. They lack integrity, professionalism. Rushed through a sale and attempted to get me into a bad contract. Sam, the Finance guy, is blatantly dishonest - these people lied to my face about repairing a vehicle only to come by a week later and the damage was not taken care of - they will prey on you and try to hustle you, they do not have your best interest in mind. Disgusting interaction with these people. You're better off buying a used car off Craigslist NEVER PURCHASE A VEHICLE HERE.”

“I’m a female veteran and a former mechanic, so I know exactly what I’m looking at under a car. Burkle Honda tried to tell my wife that Valvoline knocked off multiple engine covers parts that have nothing to do with an oil change. Valvoline actually showed me the missing pieces underneath the car, explained what was going on, and didn’t push a single service we didn’t need. Burkle Honda, on the other hand, clearly thought they could take advantage of my wife and didn’t expect me to know my way around a wrench. As a veteran who’s spent plenty of years turning bolts, I don’t appreciate dishonesty — especially when it targets my family. Burkle Honda needs to do better. Valvoline earned my respect for being straightforward and transparent.”

“The people working in Maintenance are so great! Particularly David and Aiden. David ran me through all the details when I came in to inquire about a water leak in my door. I decided to get it repaired and glad I did. It could have caused a lot of damage if I let it go. David kept me updated after the diagnosis and then during the repair. After the repair, Aiden helped with a couple of things. Both of them are super nice and care about their customers. I prefer this service location over the one in El Cerrito. I was treated kindly and the repairs didn’t take long.”

“David Service advisor overquoted me by thousands and then offers to seriously purchase my car. Then charges me 400$ for diag and tune up on a blown up engine. Thats right blown engine needs new plugs. Scammer. Illegal is what it is. All i have to do is call B. A. R. Then to top it off I brought another car in and left in service drive Eddie who is thee best told me he would move if necc. So David hops in it. I tell him i didnt say he could drive it. I walk in to the dealership and hear high revving of my brand new car i just bought abusing my car. You over quoted me by thousands then offered to by my car on the side, charged me for a 400 for diag and tune up. Really David tune up on blown engine? Desperate for comission i reckon. Dont go see David. Everyone else there is fantastic. Been going there for decade and will continue.”

“I brought my Honda Fit in for a routine B1 maintenance (oil change and tire rotation) on Aug 21st. I also informed the staff that I had been noticing a gasoline smell in the cabin when first starting the car and that the engine was idling roughly during some stops. I asked that these issues be inspected before we continue with the B1 maintenance to ensure that the car was in well enough working order to spend money on the B1 service. The staff later informed me that my car passed their inspection and we should continue with the service, as they “could not reproduce the problems” I had described. They suggested I add the 100k mile spark plug package to my service (for $1000) but I declined, as I planned on upgrading to a new car within the next 18 months or so. That same day after the service was completed, my engine light turned on while I was driving home. I called Honda and they denied responsibility and claimed that anything can happen and that they aren’t able to tell the future. I understand coincidences can happen, but the timing was uncanny. I brought my car back in for further inspection and I was told that a spark plug had ejected, their specialist didn’t feel comfortable rethreading the spark plug, and that I would need a new head assembly for 6k. I was disappointed this had not been discovered before the service considering I had flagged these issues beforehand and now they were telling me my car was essentially unusable after spending almost $400 on maintenance. I went to another mechanic to get a second opinion. They inspected the car and informed me that there was no spark plug ejection at all. Some spark plugs were loose and would need to be replaced, but none of the threads had been damaged. They believed Honda Berkeley was “taking me for a ride” and they performed the service for much less money than Honda Berkeley had quoted me. My car has been performing wonderfully since. When I asked management for a refund on the B1 service that I believed was fair considering the situation they refused to do so claiming they can’t predict the future. I can tell you that I’ll never be returning to this stealership again. They are dishonest and absolutely untrustworthy. 0/10 cannot recommend”