Mercedes-Benz of Bedford

“We brought our 2023 Mercedes AMG to this Mercedes-Benz dealership because we had been receiving a low coolant level warning several times over the past six months, even though the vehicle was otherwise in very good condition. After leaving the car with them for inspection, they kept it for several days without providing us with any clear updates. We called multiple times to get an update but the phones would just go to voicemail. I even called the sales department and manager to get through and no answers and no one to call back or help. We were repeatedly promised a callback, but nobody ever contacted us. When we finally went to the dealership in person, we were told that they had inspected the vehicle and could not find any issue. They assured us that everything was fine. Only two days later, we visited another Mercedes-Benz dealership. Their staff was very professional, attentive, and helpful. The very next day, they identified the actual cause of the warning message and successfully repaired the issue. Unfortunately, our experience with the first dealership was disappointing due to poor communication, lack of customer care, and failure to properly diagnose the problem. When you spend that kind of money on a vehicle you expect better service. Mercedes of Bedford is very poor in cushy service. Please do better.”

“Our family is greatly satisfied with Mercedes Benz of Bedford! Bob Laughton has assembled a team of top professionals that are good for the dealer and good for the customer and this is why we continue to get car after car from them - our families 30th! Recently Bob went up and above to help me get into two new Mercedes - Lorenzo Martino coordinated putting the deals together with Matt Mohr - unfortunately both cars that we had picked and were reading for delivery were damaged significantly by the recent Cleveland hail event of April 15th and made unsellable ! The team was very efficient and prudent in finding new cars for us that met our specs and price points - both coming from out of state dealers in nearby Pennsylvania! Shannon Leffler readied all paperwork and Sophia Stevens showed me how to use the cars in addition to Noah's help! Tremendous effort by the entire team under tough circumstances! We know from past experiences through the years with many cars that if these cars should require eventual service, Dave Silver, Chris Tombow and Dain Hunt will come to our aid and meet our needs promptly and efficiently! Bob Laughton and team came to our avail under terrible circumstances and bent over backwards to meet our needs promptly! One in our garage now and SUV will deliver next week. We highly recommend Mercedes Benz of Bedford and Bob Laughton! Dan and Debbie Chessin Aurora, Ohio”

“Purchasing a car a few states away can be tricky, but Mercedes of Bedford made it easy. Noah was an amazing salesman. Quick, polite and to the point. No hassle. Matt the manager was on top of it all and Shannon in finance made the financing process so easy. Overall a great player experience!”

“I had an excellent experience purchasing my first Mercedes at Mercedes of Bedford. My Salesperson, Mo Soliman made my whole buying experience pleasant with very low pressure which helped me decide if the SUV I was shopping for. I had 3 others Dealers that I was to see that day, Cadillac. Audi, and Lincoln but I was so impressed with the Mercedes I canceled my other appointments. I would highly recommend Bedford Mercedes and also Mo as the Salesperson who helped me with the purchase of my vehicle.”

“Thank you to Sofia at Mercedes-Benz of Bedford for taking such great care of me and helping me find the car I wanted. She made the entire process smooth, professional, and stress-free. Highly recommend working with her!”