Ken Ganley Chrysler Dodge Jeep Ram of Bedford

“Amazing staff! Made me feel comfortable, and we're patient with me while they worked tirelessly to help me get within my financial needs! Thank you to DJ and all the staff behind him.”

“I want to start by saying Stephanie was amazing. She was professional, helpful, and did her best to answer my questions. Unfortunately, everything kind of went downhill after that. I called on Saturday to give the approval to service my vehicle, but it wasn’t until Monday when I called back with another question that Stephanie informed me the receptionist never gave my message to the service department. Trying to get ahold of anyone in service was an obstacle in itself. The real kicker for me was that my tire pressure light was on, yet my car had already been serviced and no one added air to the tire. That part honestly shocked me. My car was clearly being moved in and out of the service area, but somehow nobody thought to put air in the tire. On top of that, I still don’t have a clear understanding of what was actually wrong with my vehicle. The bill was never really broken down for me beyond being told the batteries were replaced. When I’m spending my hard-earned money, I pay attention to the little things, and those details matter. Unfortunately, based on this experience, I don’t think I’ll be patronizing this particular dealership.”

“I want to be clear — I’m not complaining about the service at the counter. The staff was professional. My concern is with the policy itself. When a customer walks in and purchases a part that is sitting on the shelf — not a special order — and sees a posted sign stating there’s a 30% handling fee if it’s returned, that feels excessive. I could understand a restocking fee on a special-order item. But pulling a part from inventory and charging 30% if it comes back is difficult to justify. On top of that, adding a 2% credit card processing fee makes it feel less like customer service and more like every possible dollar is being extracted from the transaction. My vehicle is a 2022 Ram 2500 diesel with 70,000 miles. Ram customer service declined warranty coverage for the part and labor, which means I have to handle the repair myself. That’s already frustrating enough. Prices continue to rise while most incomes remain flat. I’m fortunate that this repair won’t cause financial hardship for my family, but not everyone is in that position. Many owners would have to absorb the full cost of parts and labor. Given the year and mileage of the truck, I would have expected some form of goodwill assistance or partial support from Ram. Unfortunately, that wasn’t the case. I’m not looking for an argument — I’m simply pointing out that policies like this make loyal customers feel unsupported when issues arise.”

“My wife and I were in for a new truck. We were helped by Kyle and Joe. We couldn’t have asked for a better experience. Kyle shows us different models of trucks. Was very thorough about each one. He was very knowledgeable. I would recommend Kyle to anyone. Love my new truck. Thanks for everything Kyle and Joe at cdjr in Bedford”

“Just picked up my 2024 Jeep Grand Cherokee yesterday and wanted to share my experience while it’s still fresh. Kyle was my salesman and made the whole thing easy. He wasn’t pushy at all, explained everything clearly, and I never felt like I was being sold to if that makes sense. Just a straightforward guy who knew what he was talking about. Joe was also a huge help throughout the process and made sure everything went smoothly on his end. Between the two of them, I felt like I was in great hands. The paperwork and financing went quicker than I expected, no runaround or last minute surprises. I know it’s only been a day with the Jeep but I’m already loving it. This dealership is as professional as they come. If you’re in the market, ask for Kyle. He’ll take care of you.”