Crestmont Cadillac

“Had the best car buying experience we’ve ever had at Cresmont! Zane made sure they had the car I wanted in stock before coming out, had it ready for us at the front and were amazing to work with. We left with a beautiful new care in just 2.5 hours! Definitely would recommend Cresmont Cadillac”

“I recently had my vehicle serviced at Crestmont Cadillac, and I have to say it was the best service experience I’ve had with any dealership. My service advisor, Izabella Anthony, was absolutely outstanding from the moment I walked in. She greeted me with the warmest, most welcoming smile and treated me with genuine kindness and professionalism throughout my visit. Izabella was incredibly polite, attentive, and knowledgeable — she took the time to explain everything clearly, kept me updated without needing to ask, and truly made me feel that my vehicle and my time were valued. She was very accommodating with scheduling and went above and beyond to make the process comfortable and stress-free. Her level of customer care is rare, and it genuinely sets Crestmont Cadillac apart. Because of Izabella’s exceptional service and welcoming personality, I’ll absolutely continue returning for future service needs. Cadillac is fortunate to have someone like her representing their brand — she made all the difference. Highly recommended!”

“I’m a new customer to Crestmont Cadillac and leased a new XT5 and it has been a nightmare since. First the battery and now the car transmission. Yes, I have a loaner for almost 30 days now but it was dirty inside and out that I had to get cleaned. Management makes me feel like they are doing me a favor. But not really because General Motors will reimburse your lease payment after 20 days of breakdown. I was given business cards from management for contact information but of course when you reach out to them they pick and choose when to answer the phone or call you back. Management should take notes from Brittany, my Service Advisor who shows empathy for her customers and don’t treat them like a sale. I left a General Motors dealership after 15 years as a valuable customer leasing cars from them and came to Crestmont because I wanted a Cadillac. The worst mistake ever. But of course nobody wants to take accountability. I’m just a deaf bi-racial black middle aged female. But if I was a male or a different race I think my situation would have been handled differently. I sat up in the waiting area waiting and I spoke to other long term customers and they have expressed being treated differently because they are black too and the only reason they come back is because Paul delivers exceptional customer service to them. A new customer shouldn’t have to call General Motors in Detroit for a response and create a new case number tor a follow up call.”

“I said I was not going to return to this service department after prior issues. However, they did make those issues right eventually so I decided to return (plus it’s close to home). Well, today I returned for an oil change and a recall service. The first issue was that they didn’t even have my appointment scheduled because of some issue with the app and their appointment system according to my service consultant( this was also an issue more than 6 months ago when I was last there but not when I’ve scheduled in the app at other surrounding dealerships)No problem- they got me in anyway. The problem arose when I got my car back. I asked for an interior vacuum but no wash- they didn’t vacuum my interior. The worst part was that it appears that the technician was careless when exiting my vehicle and smeared mud on my door sill and brushed dirt against the light colored, cloth, door panel. Very disappointing experience AGAIN! I will not return.”

“This is my first time coming to Crestmont Cadillac. I must say that my experience there was very impressive. My service rep was Katlyn Price. She was very energetic and was always very courteous. She was also very thorough with the details about the different types of services that I would receive. She was detailed with the estimate prices for each service and what I should expect front each of them. While my vehicle was being serviced, there was no guess work in wondering what was happening. Katlyn kept great communication with me via text on each stage of the process. When I picked up my 2017 XT5, Katlyn thoroughly went over all services that were performed. She made that answered all of my questions and addressed any concerns that I had. If and when I need my vehicle serviced, I will certainly look for Katlyn and I would love to work with her again in the future. Thank you.”