Crestmont Cadillac

“Had the best car buying experience we’ve ever had at Cresmont! Zane made sure they had the car I wanted in stock before coming out, had it ready for us at the front and were amazing to work with. We left with a beautiful new care in just 2.5 hours! Definitely would recommend Cresmont Cadillac”

“I recently had my vehicle serviced at Crestmont Cadillac, and I have to say it was the best service experience I’ve had with any dealership. My service advisor, Izabella Anthony, was absolutely outstanding from the moment I walked in. She greeted me with the warmest, most welcoming smile and treated me with genuine kindness and professionalism throughout my visit. Izabella was incredibly polite, attentive, and knowledgeable — she took the time to explain everything clearly, kept me updated without needing to ask, and truly made me feel that my vehicle and my time were valued. She was very accommodating with scheduling and went above and beyond to make the process comfortable and stress-free. Her level of customer care is rare, and it genuinely sets Crestmont Cadillac apart. Because of Izabella’s exceptional service and welcoming personality, I’ll absolutely continue returning for future service needs. Cadillac is fortunate to have someone like her representing their brand — she made all the difference. Highly recommended!”

“I said I was not going to return to this service department after prior issues. However, they did make those issues right eventually so I decided to return (plus it’s close to home). Well, today I returned for an oil change and a recall service. The first issue was that they didn’t even have my appointment scheduled because of some issue with the app and their appointment system according to my service consultant( this was also an issue more than 6 months ago when I was last there but not when I’ve scheduled in the app at other surrounding dealerships)No problem- they got me in anyway. The problem arose when I got my car back. I asked for an interior vacuum but no wash- they didn’t vacuum my interior. The worst part was that it appears that the technician was careless when exiting my vehicle and smeared mud on my door sill and brushed dirt against the light colored, cloth, door panel. Very disappointing experience AGAIN! I will not return.”

“This is my first time coming to Crestmont Cadillac. I must say that my experience there was very impressive. My service rep was Katlyn Price. She was very energetic and was always very courteous. She was also very thorough with the details about the different types of services that I would receive. She was detailed with the estimate prices for each service and what I should expect front each of them. While my vehicle was being serviced, there was no guess work in wondering what was happening. Katlyn kept great communication with me via text on each stage of the process. When I picked up my 2017 XT5, Katlyn thoroughly went over all services that were performed. She made that answered all of my questions and addressed any concerns that I had. If and when I need my vehicle serviced, I will certainly look for Katlyn and I would love to work with her again in the future. Thank you.”

“I just bought a used Cadillac from a 3rd party dealer and brought it into Crestmont to get a service inspection. They recommended I get the oil pan resealed and struts replaced which would cost $13,000. Not even 3 days later, my car broke down and the shifter busted out (mechanic did not seem to discover this during the $250 inspection fee). I paid for a tow-service and brought it back to Crestmont to get it fixed. Service advisor told me they were trying to find a part but did not give me an estimate or any information other than a generic part name. Over the course of ONE MONTH, I was never contacted by service department and had to consistently call them to ask for updates just for them to give me bland answers like "I don't know". After a month I tried emailing and calling the service manager and was never responded too. I finally decided to get the car towed out of Crestmont to another auto shop because the service department was obviously neglecting me. When I confronted the service staff in person they complained that they get too many emails. Crestmont is a good place to buy a new car, sales staff is strong, but if you need to get a car serviced, the department is lazy, inefficient, and do not know how to properly deal with customers. I HIGHLY recommend taking your vehicle to a trusted, locally owned mechanic who has strong work ethic, attends to your needs, works in a timely manner, and you will pay a quarter of the price that Crestmont overcharges. Just comes to show Crestmont is indeed a very corporate dealership and you are just another number in their system.”