Jim Ellis Buick GMC Mall of GA

“Earlier this year I called for service. The lady on the phone said the inspection fee is $99. I booked an appointment and when I arrived I checked the price again. The gentleman that greeted me said the price is $249 and I told him the lady on the phone 30 minutes ago said $99. The man agreed to accept $99. They told me to replace four brakes. I asked front versus rear which is worse and then I decided to only replace the rear brakes. three months later when I had an oil change at another GMC dealership in Duluth Georgia they inspected my brakes and they said my front brakes is rated green color means OK. Recently I received a letter from this dealership that they invite me to shop and stated that they will refund me the repair of $703 if I make any purchase with them. Then today I went there for a test drive. When I traded in my car, they only offer $750 while other dealership offer me $3000-$6000. Even when I repaired my rear breaks earlier with this dealership, I asked a salesman there how much trade in value does my car have without a repair and he said he would offer $3000. so avoid wasting time with this dealership because they are not honest and the finance guy is very rude and snobbish . He looked down on me and my car. I will not go back. Warning: If you buy a 60k new high trim three row suv from them, expect a trade in value of $750 dollars at 15 years and 135k miles. Which is a salvage value.Japanese cars with msrp 10k less, with 135k miles can sell well above 15k but GM cars can only trade in with a 30k purchase for a salvage value of $750 dollars, 😂 oh they also included dealer fees of $799 twice in the pricing sheet! What a great finance hire, watch out!!! Poor sales man he wasted his time too and no wonder all salespeople look unhappy there. When Toyota shop is filled with people this place is nearly empty.”

“We had an excellent experience working with David Estrella. From start to finish, he was patient, kind, and very informative. He took the time to answer all of our questions, explained everything clearly, and made sure we felt comfortable every step of the way. We never felt pressured, which made the car-buying experience enjoyable and stress-free. We’re very happy with our purchase and truly appreciate all of David’s help. We highly recommend asking for him if you’re looking for someone who genuinely cares about helping you find the right vehicle!”

“I am extremely disappointed with the service I received at Jim Ellis Buick GMC Mall of GA for my GMC Denali. Every time my car goes in for service, it comes back with a new problem, and now I’m also noticing scratches on the interior of my vehicle. My car is single-owner and has always been well cared for, so this is completely unacceptable. A premium vehicle should be handled with much more care and respect. Instead of feeling confident after service, I now feel frustrated and concerned about the condition my car is returned in. This is not the level of quality or attention to detail I expect from a GMC service center. I’m sharing photos as proof of the damage because this needs to be taken seriously. I expect accountability, proper resolution, and better treatment going forward. For the price and trust customers put into this brand, this experience is very disappointing.”

“Had an excellent experience working with David Estrella. He was knowledgeable, patient, and never made me feel pressured. He answered all my questions honestly and made the entire car-buying process smooth and stress-free. He made sure I was satisfied. Highly recommend!”

“This is my first experience with them and I was not disappointed. Ms. Josie called me and was extremely sweet and informative. She directed me to David Estrella who took over and guided me through this whole experience. He walked me through step by step and never hesitated to call or text with pictures or videos of the vehicle I was interested in. All within a matter of three hours of me calling i found the vehicle I wanted and was approved by their amazing Financial advisor Ken Wang. These two together got me into my dream vehicle and got a customer for life. Thank you all.”