Plaza Honda

“PLEASE READ AND BE ADVISED! SHADY SHADY SHADY I purchased a vehicle out of state through Plaza Honda. I was very thorough in my questioning to Dan regarding condition. First red flag was that they did not know Honda’s current CPO warranty that is offered nationwide and tried to tell me I’d get a different warranty Honda no longer does. Their f&i manager Omar was uneducated on the current warranty and blatantly rude even though I turned out to be correct about the warranty being longer than what they said. The vehicle arrived with quite a few undisclosed issues such as climate console damage, rear fender damage, exhaust trim damage, rear window shade destroyed and no clips to attach it to, and it desperately needed an alignment to name a few of this LONG list. This vehicle is Honda Certified but items checked for working or being assessed were quite obviously skipped. Makes you wonder if they’re inspecting anything at all in there inspections or simply checking the boxes with no true inspection! BUYER BEWARE!! This does not meet Hondas requirements and they could be sliding on by with your “certified” vehicle too! I was very patient and sent images and quotes and waited 10 days for response from Wilson Mateo Manager before hearing back after countless calls and emails asking for an update on what they plan to do regarding these issues. I would call and no one was ever available, off that day, anything to not help! Never received a call back or apology from anyone. Got in contact with GM Saad Mirsa and was finally promised a resolution! I was patient and grateful and just want to be out of their hair and move on with my car and life… well Saad played the same old song, ghosting me and no help! I gave them a total of 3 months to make things right before feeling the need to review but don’t let it be you!! They STILL haven’t gotten back to me. Response here and there leading me on then ghost again for 7 days over and over again. SHADY SHADY SHADY! Sending this up the latter to Honda directly regarding a certified Honda dealer selling certified vehicles not being thoroughly inspected.”

“When you hear that this place is BS, believe it. I had an appointment at noon with "Guy" to see a blue CR-V. Talked to them at 10:30am before heading down and I was assured that the car was there. 15 minutes before I arrived, he texted me to asked me to let him know when I arrived. I got there and he said it was just sold. Then tried to tell me there is another blue car but it was gray. I heard about the BS before but since I had bought a car from them 20 years ago, I gave them a chance. It turns out they aren't the same place they used to be. I took a bus over to Bay Ridge Honda and they had almost an identical car. A few hundred higher but I was treated with respect, the sales manager introduced herself, then asked a friendly and pleasant Luis to show me the car. The car was being inspected so he took another car with the same spec and mileage to let me test drive. That was great service. I then bought the blue one on the spot and will pick it up the next day. No haggle, no BS. His work computer showed the car price lower than the one I saw on CarFax. I got the lower price without asking.”

“In my 19 years as a Honda customer, this was honestly the worst dealership experience I have ever had. To begin with, I scheduled a test drive, only to be told when I arrived that it would not be possible because “we don’t offer test drives for this specific car.” That raises an obvious question: why schedule the test drive in the first place? I still decided to proceed with the purchase and presented the written offer I had received by email. The initial response was dismissive: “Impossible, that’s incorrect.” After approximately three hours, they finally agreed to honor the offer. Only when it became clear that I was serious about buying the vehicle did the staff’s attitude improve. I cannot recommend this dealership based on my experience. The only reasons I am giving three stars are that I ultimately purchased the car at the advertised price, avoiding what could have become a serious dispute, and that Dwayne, the Finance Manager, provided excellent service and deserves credit for his professionalism. One final concern: the car was delivered with the tires inflated to 51 PSI. That is unacceptable and strongly suggests that a proper Pre-Delivery Inspection was either not performed or not performed carefully. I will now have to take the car to another dealership to make sure everything was properly checked.”

“I bought a car at Honda Plaza. I initially came in looking for a different vehicle but it was sold.When I learned it was sold Angela my sales representative was super helpful and helped me tremendously with deciding on what other vehicle fit all my wants and needs. During the two day process,she was very communicative,very understanding and patient.”

“We had a wonderful experience working with Jemar Pitt throughout the entire process of getting our first car. He was very accommodating, patient, and genuinely kind from start to finish. He took the time to answer all our questions, guided us through every step and made the whole experience much less stressful and more comfortable for us. As first-time car buyers, we truly appreciated his professionalism, understanding, and willingness to help. Thank you, Jemar, for making this milestone such a positive experience for us. We highly recommend him to anyone looking for a trustworthy and supportive sales representative.”