Mercedes-Benz of Brooklyn

“I walked in on Friday afternoon sat down with Jalik he was so informative and easy to work a deal with I got so lucky. I had my wife and 2 kids with me the manager Jim helped tweaked the terms and i agreed and bammm 2026 GLC300 in my driveway 2 hours and i was driving home. Nobody can beat this dealerships pricing and their inventory is as truly amazing also service department helped me out does not get better.”

“This is hands down the best Mercedes-Benz dealership in Brooklyn, and honestly, in all of New York! This is my second time purchasing a vehicle from them, and once again, they made the entire process easy, smooth, and stress-free. A huge thank you to Leon and Ali for going above and beyond to make this deal possible. Their professionalism, communication, and dedication made the experience truly exceptional. If you’re looking for outstanding customer service and a team that genuinely cares, I highly recommend this dealership. Thank you again for another amazing experience! I got GLC 300 coupe 💕”

“I had a great experience purchasing my car from Mercedes Benz of Brooklyn . The process has been went smooth and easy for me from start to delivery of the car. Special tanks to say Ashton my sales person as well as the sales manager was friendly joking and all the questions answered for me while purchasing the car great interactions ! Thanks 😊”

“We purchased a Mercedes Sprinter (extended wheelbase) from this dealership, and the experience has been fundamentally inconsistent with the standards expected from the Mercedes-Benz brand. Our expectations are based on real experience, not assumptions. We have previously purchased three Mercedes vehicles from different dealerships, including Mercedes-Benz of White Plains and a dealership in a neighboring state, where the level of organization, communication, and follow-through met the brand’s reputation. At the time of purchase, the contract clearly stated that the vehicle would be delivered with two keys. However, only one key was provided. What followed was not a delay, but a pattern: for several months we were repeatedly given assurances that the second key had been ordered, located, or was pending delivery. None of these statements resulted in an actual outcome. We made multiple in-person visits, communicated directly with the assigned manager (Ilyas), completed requested forms, and complied with every instruction given to us. Despite this, the issue remains unresolved. There is no defined timeline, no ownership of the problem, and no evidence of effective internal coordination. In addition, based on our prior purchases, all required documentation — including financing paperwork and vehicle registration — was consistently delivered by mail within the expected timeframe. In this case, the vehicle registration has still not been received, and no one at the dealership is able to provide a clear explanation of its status. This is not an operational detail; it is a basic obligation tied directly to the completion of the transaction. During one of our visits, a personal item (headphones) was also taken from a table in the showroom within a short period of time while we were redirected by staff. While this incident is concerning on its own, it further reflects a lack of control over the customer environment. The central issue, however, is not a single mistake. It is the absence of accountability, the inability to close a transaction properly, and the repeated reliance on assurances without results. We are not first-time buyers and not difficult customers. We are clients who completed a significant purchase, including a substantial cash payment, and expected a professional standard consistent with the brand. Instead, we are left with unresolved contractual obligations, missing documentation, and ongoing lack of communication. Respect your time and expectations. There are dealerships that operate at the level the Mercedes-Benz brand represents — even if reaching them requires additional time. Based on this experience, we cannot recommend this dealership.”

“Thank you Jalen for the best experience! Usually, buying a car is very overwhelming but Jalen made this experience so easy and smooth. He took the time to show us all of the features on the vehicle and continues to follow up with me after the purchase, to see if I had any questions regarding the functions, which I really appreciate. I’m in love with my car!”