BMW of Brooklyn

“Today I was scapegoated by BMW of Brooklyn. I brought my 2027 M4 in for the break-in service and was given a used loaner. I returned the loaner the same day. As I was about to leave with my own car, a staff member named Joseph (who said he handles the loaners) claimed I had damaged a sensor in the front bumper and that I owed $1,066. I told him I hadn’t damaged anything. He directed me to the manager, Abraham Del Valle, who insisted the sensor was damaged and that if I didn’t pay the $1,066 I would be responsible for a $5,000 deductible and they might go through my insurance. Under pressure and fear, I paid. Afterward I asked to see the loaner so I could verify the damage. To my surprise, the front bumper had no visible damage at all. I asked how a sensor could be damaged with no impact to the bumper. They claimed they had before-and-after photos. When I reviewed the “before” photos, they did not clearly show the sensor. When I pressed Abraham Del Valle about this, he said they don’t photograph everything and that the car had given an alarm. (Cars can also set off alarms from hard braking.) He added that it wasn’t as if they were “picking me” to blame and make me pay. In reality, there was no evidence that I caused any damage. They could not even confirm the sensor was actually damaged, yet I was treated as the scapegoat. It also happened that I returned the car at the end of the day. This is the third BMW I have purchased and serviced at BMW of Brooklyn. I previously accepted higher costs on my vehicle and consistently undervalued trade-ins without complaint because I trusted the brand and the dealership. Being forced to pay for damage I did not cause, without proper verification, has completely broken that trust. It is very disappointing.”

“I can’t say enough great things about my experience at BMW Brooklyn, thanks to Carmine and Alan. This was my third BMW dealership experience, and their service was distinguished above and beyond anything I’d encountered before. Alan helped me get into a new stunning BMW X5 and made the entire process amazing from start to finish. They were honest, responsive, and genuinely easy to work with - no pressure, no games, just straightforward, great service. A special thank you to Alan for making everything so seamless, including delivering the car right to my home. That kind of extra effort is rare and truly appreciated. If you’re looking for a dealership that treats you right, ask for Alan at BMW Brooklyn. Highly recommend! 🤩🤩🤩🤩🤩”

“This is my second BMW that I’ve purchased from Andy, and I couldn’t be happier with the experience. Andy is incredibly patient, professional, and genuinely passionate about BMW. His enthusiasm for the brand is contagious, and it really makes the entire buying experience enjoyable. Throughout the process, he took the time to explain the different options, packages, and features in detail without ever making me feel pressured. He is very knowledgeable, answered every question with patience, and always gave honest advice based on what I actually needed. On delivery day, he carefully walked me through all the vehicle features and made sure I felt comfortable before driving away. His professionalism, attention to detail, and great communication made the whole process smooth and stress-free. After purchasing two cars from Andy, I can confidently say he is someone you can trust. If you’re looking for a BMW and want an enjoyable, transparent, and professional buying experience, I highly recommend asking for Andy. Thank you again, Andy! I absolutely love my new car！💙”

“I want to sincerely thank Taha Hamdan and the entire sales team for helping me purchase my new car. The whole process was smooth, professional, and stress-free from start to finish. Taha was patient, knowledgeable, and always willing to answer my questions while working hard to get me a great deal. I truly appreciate the excellent customer service and would highly recommend Taha Hamdan and his team to anyone looking for a great car-buying experience. Thank you again!”

“Highly recommend BMW of Brooklyn! We had such a great experience buying our car here. The whole process was easy, smooth, and completely stress-free. Huge thanks to Eyad Aboukhater — he was super helpful, patient, and answered all our questions without any pressure. We really appreciated how honest and transparent everything was. We absolutely love our new car and couldn’t be happier!”